Overcome the Top 5 Contact Center QA Challenges with AI

Date: 30th May 2024

Time: 7am PDT | 10am EDT

Location: Virtual

As a contact center manager, you are under enormous pressure. To be more efficient. To provide outstanding customer service. To gather VoC insights. But, you have a lot of cards stacked against you:

You have very limited visibility (you can only evaluate a tiny fraction of calls manually),
Your QA processes don’t scale easily,
You are drowning in data, yet are starving for insights,
Your agents become disengaged and frustrated, resulting in high turnover, and
You don’t know where to start selecting tools to help you automate your contact center processes.

In the 60-minute live webinar, we draw from over a decade of experience working with hundreds of organizations around the globe as we discuss the top challenges contact centers face regarding quality management and how to overcome them.

Author: Jo Robinson

Published On: 6th May 2024 - Last modified: 31st May 2024
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