Overcome the Top 5 Contact Center QA Challenges with AI – Webinar 106 Filed under - Call and Contact Centre Events, MiaRec Date: 30th May 2024 Time: 7am PDT | 10am EDT Location: Virtual As a contact center manager, you are under enormous pressure. To be more efficient. To provide outstanding customer service. To gather VoC insights. But, you have a lot of cards stacked against you: You have very limited visibility (you can only evaluate a tiny fraction of calls manually), Your QA processes don’t scale easily, You are drowning in data, yet are starving for insights, Your agents become disengaged and frustrated, resulting in high turnover, and You don’t know where to start selecting tools to help you automate your contact center processes. In the 60-minute live webinar, we draw from over a decade of experience working with hundreds of organizations around the globe as we discuss the top challenges contact centers face regarding quality management and how to overcome them. Register Now! Author: Jo Robinson Published On: 6th May 2024 Read more about - Call and Contact Centre Events, MiaRec Related Reports Report: The Inner Circle Guide to AI-Enabled Agent Assistance Guide: 120 Day Roadmap to Auto QA ROI eBook: How to Maximize Efficiency & Minimize Costs with AI Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter