Report: The Inner Circle Guide to AI-Enabled Agent Assistance

With the rapid rise of AI, the question is often asked whether eventually there will even be a need for people to work in contact centres, answering calls.

At the least, surely call numbers and employment will drop drastically, meaning investment focus should be elsewhere?

“The Inner Circle Guide to AI-Enabled Agent Assistance” is an analyst report investigating key business issues and the customer contact solutions that can help, along with various use cases, the reality of implementing and using these technologies and a view on what the future holds.