The Contact Centre Podcast: Episode Two
In this episode, Dan Moross of MOO draws on his own experience to discuss the keys to creating a contact centre culture that facilitates both learning and enjoyment.
As part of our discussion, we also talk about optimizing recruitment, bringing fun into the workplace and developing advisor skills.
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This podcast was made possible by our sponsor, Genesys. To request a demo of their contact centre software, visit: www.callcentrehelper.com/demo