The Contact Centre Podcast: Series 3 Episode 1
In this episode, Jo Hale, a greatly experienced Customer Contact Director, shares great insights into overcoming those common challenges that we all face when managing the contact centre.
As part of our discussion, we also share expert tips to improve communication across the contact centre, secure more budget and lower attrition, as well as much more.
Follow any of the links below to listen to the podcast on your favourite platform:
- Listen to this podcast on Apple Podcasts
- Listen to this podcast on Google Podcasts
- Listen to this podcast on PlayerFM
- Listen to this podcast on Stitcher
- Listen to this podcast on Tune In
- Listen to this podcast on Spotify
Or, if you’d prefer to listen to the podcast directly from this web page, just hit the play button below:
This podcast was made possible by our sponsor Genesys. To request a demo of their contact centre software, visit: www.callcentrehelper.com/demo
What do you think of our podcasts? Let us know by filling in this simple survey. All your feedback is greatly appreciated and, by taking part, you might just win a prize…