Podcast – Top Contact Centre Problems and How To Solve Them


Jo Hale Podcast on top contact centre problems and how to solve them

The Contact Centre Podcast: Series 3 Episode 1

In this episode, Jo Hale, a greatly experienced Customer Contact Director, shares great insights into overcoming those common challenges that we all face when managing the contact centre.

Jo Hale

Jo Hale

As part of our discussion, we also share expert tips to improve communication across the contact centre, secure more budget and lower attrition, as well as much more.

Follow any of the links below to listen to the podcast on your favourite platform:

Or, if you’d prefer to listen to the podcast directly from this web page, just hit the play button below:

This podcast was made possible by our sponsor Genesys. To request a demo of their contact centre software, visit: www.callcentrehelper.com/demo

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Published On: 20th Jan 2020 - Last modified: 27th Jan 2020
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