2019 Survey Report: What Contact Centres Are Doing Right Now

2019 autumn survey report

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The results are officially in and you can now download our popular annual report that delves into the current state of the contact centre industry.

With great research into the latest ways that contact centres are looking to improve their people, processes and technology, what better resource is there to inform your latest strategies and benchmark your operation?

So, what are you waiting for? Download our report today and make use of Call Centre Helper’s ground-breaking research, created with insights from 250 contact centres.

What Contact Centres Are Doing Right Now (2019): A Call Centre Helper Research Paper sponsored by: Diabolocom, eGain, NICE and Talkdesk

Author: Rachael Trickey

Published On: 17th Jan 2022 - Last modified: 10th Oct 2023
Read more about - Contact Centre Research, , , , ,

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