2019 Survey Report: What Contact Centres Are Doing Right Now Related Articles 2020 Survey Report: What Contact Centres Are Doing Right Now 2021 Survey Report: What Contact Centres Are Doing Right Now White Paper (2017 Edition): What Contact Centres Are Doing Right Now White Paper: What Contact Centres Are Doing Right Now (2015 Edition) 3,861 Filed under - Contact Centre Research, Diabolocom, eGain, NICE, survey, Talkdesk The results are officially in and you can now download our popular annual report that delves into the current state of the contact centre industry. With great research into the latest ways that contact centres are looking to improve their people, processes and technology, what better resource is there to inform your latest strategies and benchmark your operation? So, what are you waiting for? Download our report today and make use of Call Centre Helper’s ground-breaking research, created with insights from 250 contact centres. What Contact Centres Are Doing Right Now (2019): A Call Centre Helper Research Paper sponsored by: Diabolocom, eGain, NICE and Talkdesk Related Research To download the full copies of our ‘What Contact Centres Are Doing Right Now’ survey reports follow the links below: What Contact Centres Are Doing Right Now (2023 Edition) What Contact Centres Are Doing Right Now (2022 Edition) What Contact Centres Are Doing Right Now (2021 Edition) What Contact Centres Are Doing Right Now (2020 Edition) What Contact Centres Are Doing Right Now (2019 Edition) What Contact Centres Are Doing Right Now (2018 Edition) What Contact Centres Are Doing Right Now (2017 Edition) What Contact Centres Are Doing Right Now (2016 Edition) What Contact Centres Are Doing Right Now (2015 Edition) You can also download the full copies of our ‘Is Your Contact Centre Delivering Exceptional Customer Service?’ survey reports by following the links below: Is Your Contact Centre Delivering Exceptional Customer Service? (2020 Edition) Is Your Contact Centre Delivering Exceptional Customer Service? (2019 Edition) How Contact Centres Are Delivering Exceptional Customer Service (2016 Edition) For more great information check out our other Contact Centre Research Author: Rachael Trickey Published On: 17th Jan 2022 - Last modified: 10th Oct 2023 Read more about - Contact Centre Research, Diabolocom, eGain, NICE, survey, Talkdesk Recommended Articles 2020 Survey Report: What Contact Centres Are Doing Right Now 2021 Survey Report: What Contact Centres Are Doing Right Now White Paper (2017 Edition): What Contact Centres Are Doing Right Now White Paper: What Contact Centres Are Doing Right Now (2015 Edition) Related Reports Report: The Top 5 Metrics Shaping Bank and Credit Union Performance eBook: Cut Contact Center Costs Without Straining Employees Report: The State of the Market for Workforce Engagement Solutions eBook: Hit Business Goals, Engage Agents, and Delight Customers Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter