2019 Survey Report: What Contact Centres Are Doing Right Now


2019 autumn survey report

1,187

The results are officially in and you can now download our popular annual report that delves into the current state of the contact centre industry.

With great research into the latest ways that contact centres are looking to improve their people, processes and technology, what better resource is there to inform your latest strategies and benchmark your operation?

So, what are you waiting for? Download our report today and make use of Call Centre Helper’s ground-breaking research, created with insights from 250 contact centres.

What Contact Centres Are Doing Right Now (2019): A Call Centre Helper Research Paper sponsored by: Diabolocom, eGain, NICE and Talkdesk

Published On: 17th Jan 2022
Read more about - Contact Centre Research, , , , ,


Recommended Articles

2020 autumn survey report
2020 Survey Report: What Contact Centres Are Doing Right Now
2020 spring survey report
2020 Survey Report: Is Your Contact Centre Delivering Exceptional Customer Service?
2021 survey report
2021 Survey Report: What Contact Centres Are Doing Right Now
Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies.

Choose the content that you want to receive.