Webchat Service Quality Becomes Compromised After Two Sessions 764 Filed under - Archived Content, Live Chat, Polls, Quality According to the results from our poll, the majority (45%) of contact centre professionals agree that two webchat sessions is the maximum any one agent can handle before service quality is compromised. Many participants (39%) also argued that they believe it is three sessions, but there was only a low percentage who believed that the quality was comprised after one or four calls, with no-one asserting that quality can be sustained after five. Poll – “In your opinion, how many chat sessions can one advisor be working on before service quality is compromised?” – answers 1 Session – 9% 2 Sessions – 45% 3 Sessions – 39% 4 Sessions – 7% 5+ Sessions – 0% Source: Call Centre Helper Webinar Poll – Best Practices for Voice, Email and Webchat Sample size – 122 Date: September 2015 Author: Megan Jones Published On: 20th Jan 2016 - Last modified: 18th Sep 2019 Read more about - Archived Content, Live Chat, Polls, Quality Related Reports Guide: 120 Day Roadmap to Auto QA ROI eBook: Improving Customer Experience and NPS Through Quality Assessment eBook: Understanding Call Center Quality Assurance Frameworks eBook: If Your Contact Center Uses Spreadsheets Read This Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter