42% of Contact Centres Have No Plans to Begin Measuring Customer Effort 274 Filed under - Archived Content, Customer Effort, Polls According to our poll, over 40% of contact centres don’t measure Customer Effort – and have no plans to! Furthermore, it is only 30% who currently do so, with just half of those calculating a Customer Effort Score (CES). Poll – Do you measure customer effort? – answers Yes, Customer Effort Score – 15% Yes, Other method – 15% No, but we are planning to – 28% No – 42% Source: Call Centre Helper webinar: Innovation that Makes Customers’ Lives Easier Sample size – 110 Author: Jo Robinson Published On: 8th Jun 2015 - Last modified: 18th Sep 2019 Read more about - Archived Content, Customer Effort, Polls Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter