The Leading Contact Centre Magazine

Articles about Customer Effort

How to Reduce Friction and Add Rewards to the Customer Experience

819

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9 Strategies to Improve Customer Satisfaction

5,085

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14 Best Practices from the Vax Contact Centre

3,231

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7 Ideas for Lowering Customer Effort

1,142

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It’s Reducing Customer Effort, Not ‘Delighting’ Your Customers that Builds Loyalty

196

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Recorded Webinar: How to Reduce Customer Effort in the Contact Centre

740

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12 Ideas Taken from HomeServe’s Contact Centre

4,270

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How to Calculate Customer Effort

12,759

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Less Than 20% of Contact Centres Calculate Customer Effort

349

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7 Things That World-Class Contact Centres Do Well

4,704

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How Do I… Predict My Customers’ Behaviour?

1,366

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Just 18% of Contact Centres Measure Customer Effort

260

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How Do I… Make YouTube into a Self-Service Channel?

783

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42% of Contact Centres Have No Plans to Begin Measuring Customer Effort

186

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Only 36% of contact centres plan to use Customer Effort

376

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Social Media Requires the Least Customer Effort

341

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How Can Technology… Make Life Easier for My Customers?

2,695

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This Shouldn’t Happen to a Customer…

2,492

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NetPromoter vs Customer Effort – Which is best?

8,052

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man pushing rock up hill

25 ways to reduce Customer Effort

5,094

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