Customer Effort | Call Centre Helper

Articles about Customer Effort

It’s Reducing Customer Effort, Not ‘Delighting’ Your Customers that Builds Loyalty

115

Read more...

Recorded Webinar: How to Reduce Customer Effort in the Contact Centre

615

Read more...

12 Ideas Taken from HomeServe’s Contact Centre

2,158

Read more...

How to Calculate Customer Effort

3,776

Read more...

Less Than 20% of Contact Centres Calculate Customer Effort

250

Read more...

7 Things That World-Class Contact Centres Do Well

3,271

Read more...

How Do I… Predict My Customers’ Behaviour?

962

Read more...

Just 18% of Contact Centres Measure Customer Effort

186

Read more...

How Do I… Make YouTube into a Self-Service Channel?

618

Read more...

42% of Contact Centres Have No Plans to Begin Measuring Customer Effort

110

Read more...

Only 36% of contact centres plan to use Customer Effort

300

Read more...

Social Media Requires the Least Customer Effort

234

Read more...

How Can Technology… Make Life Easier for My Customers?

1,668

Read more...

This Shouldn’t Happen to a Customer…

2,109

Read more...

Less Effort Linked to Fewer Complaints

246

Read more...

Reduced Effort = Happier Customers

341

Read more...

boxing-image

NetPromoter vs Customer Effort – Which is best?

5,880

Read more...

man pushing rock up hill

25 ways to reduce Customer Effort

3,853

Read more...

netcall-webinar-newsletter

Recorded Webinar – Customer Effort and the Contact Centre

1,226

Read more...

score-cards

Is Customer Effort the Best Metric?

2,109

Read more...