Customer Effort | Call Centre Helper

Articles about Customer Effort

It’s Reducing Customer Effort, Not ‘Delighting’ Your Customers that Builds Loyalty

403

Read more...

Recorded Webinar: How to Reduce Customer Effort in the Contact Centre

1,027

Read more...

12 Ideas Taken from HomeServe’s Contact Centre

2,427

Read more...

How to Calculate Customer Effort

3,297

Read more...

Less Than 20% of Contact Centres Calculate Customer Effort

245

Read more...

7 Things That World-Class Contact Centres Do Well

3,204

Read more...

How Do I… Predict My Customers’ Behaviour?

935

Read more...

Just 18% of Contact Centres Measure Customer Effort

181

Read more...

How Do I… Make YouTube into a Self-Service Channel?

607

Read more...

42% of Contact Centres Have No Plans to Begin Measuring Customer Effort

108

Read more...

Only 36% of contact centres plan to use Customer Effort

297

Read more...

Social Media Requires the Least Customer Effort

228

Read more...

How Can Technology… Make Life Easier for My Customers?

1,549

Read more...

This Shouldn’t Happen to a Customer…

2,050

Read more...

Less Effort Linked to Fewer Complaints

239

Read more...

Reduced Effort = Happier Customers

335

Read more...

boxing-image

NetPromoter vs Customer Effort – Which is best?

5,564

Read more...

man pushing rock up hill

25 ways to reduce Customer Effort

3,719

Read more...

netcall-webinar-newsletter

Recorded Webinar – Customer Effort and the Contact Centre

1,212

Read more...

score-cards

Is Customer Effort the Best Metric?

2,042

Read more...