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Articles - Customer Effort
Top 10 Customer Experience (CX) KPIs
How to Improve the Customer Experience – With a Checklist
The Top 10 Customer Service Strategies That Stand the Test of Time
What Is Proactive Customer Service? With Examples
How to Reduce Friction and Add Rewards to the Customer Experience
9 Strategies to Improve Customer Satisfaction
14 Best Practices from the Vax Contact Centre
7 Ideas for Lowering Customer Effort
Recorded Webinar: How to Reduce Customer Effort in the Contact Centre
12 Ideas Taken from HomeServe’s Contact Centre
How to Calculate Customer Effort
Less Than 20% of Contact Centres Calculate Customer Effort
7 Things That World-Class Contact Centres Do Well
How Do I… Predict My Customers’ Behaviour?
How Can Technology… Make Life Easier for My Customers?
This Shouldn’t Happen to a Customer…
NetPromoter vs Customer Effort – Which is Best?
25 Ways to Reduce Customer Effort
Recorded Webinar: Customer Effort and the Contact Centre
Is Customer Effort the Best Metric?
How to make your customers feel loved
19 Tips for Reducing Customer Effort
Debunking the Customer Effort Score
7 ways to simplify how our customers deal with us
Proven Ways to Get More Budget for Your Contact Centre
What Not to Miss at Call & Contact Centre Expo 2023
15 Surprises for Boosting Agent Morale
10 Initiatives to Improve Induction Training
Research: Hybrid Ways of Working Report 2023
eBook: Revolutionising the Customer Experience
How to Prioritize AI Now to Drive Operational Success—and Prepare for the Future
Tue 05 Dec 2023
How Generative AI Is Powering Your Omnichannel Strategy – Webinar
Wed 06 Dec 2023
Are Call Centre Employees Equipped for Consumer Duty?
Challenges Impacting the Credit and Collections Industry
How to Calculate Your Cost Per Inbound Call
Top CX Methods
RPA in Contact Centres: An Executive Guide
What is a CXO? The Chief Experience Officer Explained
Top 50 Positive Words and Phrases – With Examples
The Top 50 Words to Describe Yourself on Your CV
Contact Centre Dashboard Excel Template
What is the Phonetic Alphabet?