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Articles - Customer Effort
The Top 10 Customer Service Strategies That Stand the Test of Time
What Is Proactive Customer Service? With Examples
How to Improve the Customer Experience – With a Checklist
How to Reduce Friction and Add Rewards to the Customer Experience
9 Strategies to Improve Customer Satisfaction
14 Best Practices from the Vax Contact Centre
7 Ideas for Lowering Customer Effort
Recorded Webinar: How to Reduce Customer Effort in the Contact Centre
12 Ideas Taken from HomeServe’s Contact Centre
How to Calculate Customer Effort
Less Than 20% of Contact Centres Calculate Customer Effort
7 Things That World-Class Contact Centres Do Well
How Do I… Predict My Customers’ Behaviour?
How Do I… Make YouTube into a Self-Service Channel?
How Can Technology… Make Life Easier for My Customers?
This Shouldn’t Happen to a Customer…
NetPromoter vs Customer Effort – Which is Best?
25 Ways to Reduce Customer Effort
Recorded Webinar: Customer Effort and the Contact Centre
Is Customer Effort the Best Metric?
How to make your customers feel loved
19 Tips for Reducing Customer Effort
Debunking the Customer Effort Score
7 ways to simplify how our customers deal with us
26 Best Practices for a Customer Service Knowledge Base
15 Clarifying Questions That Add Value to Customer Support Conversations
What Should You Be Displaying on Your Contact Centre Wallboards?
Should We Multi-Skill or Single Skill Our Advisors?
eBook: How to be Heard Across Your Organization
White Paper: Delivering the Right Knowledge at the Right Time
Mon 03 Oct 2022
GENESYS G-SUMMIT UKI 2022
Tue 04 Oct 2022
Combining the ‘Human’ and ‘Technology’ Elements of Your Quality Monitoring Process
UCaaS or VoIP: Which Is Right for Your Business?
Take Part in the 2023 UK Contact Centre Decision-Makers’ Guide
TestingRTC – Test WebRTC Connectivity and Quality
Contact Centre Dashboard Excel Template
What is the Phonetic Alphabet?
Top 25 Positive Words, Phrases and Empathy Statements
The Top 25 Words to Describe Yourself on Your CV