Articles - Customer Effort

A picture of wooden blocks spelling out "CX"

6,935

How to Improve the Customer Experience – With a Checklist

A photo of a chess strategy

167,677

The Top 10 Customer Service Strategies That Stand the Test of Time

A picture of someone pointing to the words "proactive customer service"

10,909

What Is Proactive Customer Service? With Examples

2,279

How to Reduce Friction and Add Rewards to the Customer Experience

16,072

9 Strategies to Improve Customer Satisfaction

5,946

14 Best Practices from the Vax Contact Centre

2,269

7 Ideas for Lowering Customer Effort

1,012

Recorded Webinar: How to Reduce Customer Effort in the Contact Centre

7,670

12 Ideas Taken from HomeServe’s Contact Centre

rowing effort

19,424

How to Calculate Customer Effort

1,298

Less Than 20% of Contact Centres Calculate Customer Effort

9,013

7 Things That World-Class Contact Centres Do Well

1,945

How Do I… Predict My Customers’ Behaviour?

3,672

How Can Technology… Make Life Easier for My Customers?

3,537

This Shouldn’t Happen to a Customer…

8,937

NetPromoter vs Customer Effort – Which is Best?

man pushing rock uphill

7,634

25 Ways to Reduce Customer Effort

netcall-webinar-newsletter

1,559

Recorded Webinar: Customer Effort and the Contact Centre

3,323

Is Customer Effort the Best Metric?

4,205

How to make your customers feel loved

man walking on tightrope

22,844

19 Tips for Reducing Customer Effort

13,114

Debunking the Customer Effort Score

12,389

7 ways to simplify how our customers deal with us

4,917

Customer measurement – Don’t measure me