Articles - Customer Effort

A photo of a chess strategy

164,413

The Top 10 Customer Service Strategies That Stand the Test of Time

A picture of someone pointing to the words "proactive customer service"

9,390

What Is Proactive Customer Service? With Examples

A picture of wooden blocks spelling out "CX"

5,452

How to Improve the Customer Experience – With a Checklist

2,152

How to Reduce Friction and Add Rewards to the Customer Experience

15,727

9 Strategies to Improve Customer Satisfaction

5,652

14 Best Practices from the Vax Contact Centre

2,167

7 Ideas for Lowering Customer Effort

986

Recorded Webinar: How to Reduce Customer Effort in the Contact Centre

7,269

12 Ideas Taken from HomeServe’s Contact Centre

18,617

How to Calculate Customer Effort

1,248

Less Than 20% of Contact Centres Calculate Customer Effort

8,640

7 Things That World-Class Contact Centres Do Well

1,905

How Do I… Predict My Customers’ Behaviour?

youtube frame video

1,075

How Do I… Make YouTube into a Self-Service Channel?

3,605

How Can Technology… Make Life Easier for My Customers?

3,486

This Shouldn’t Happen to a Customer…

8,787

NetPromoter vs Customer Effort – Which is Best?

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7,502

25 Ways to Reduce Customer Effort

netcall-webinar-newsletter

1,538

Recorded Webinar: Customer Effort and the Contact Centre

3,253

Is Customer Effort the Best Metric?

4,152

How to make your customers feel loved

man walking on tightrope

22,711

19 Tips for Reducing Customer Effort

13,022

Debunking the Customer Effort Score

12,282

7 ways to simplify how our customers deal with us