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Articles - Customer Effort
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6,935
How to Improve the Customer Experience – With a Checklist
167,677
The Top 10 Customer Service Strategies That Stand the Test of Time
10,909
What Is Proactive Customer Service? With Examples
2,279
How to Reduce Friction and Add Rewards to the Customer Experience
16,072
9 Strategies to Improve Customer Satisfaction
5,946
14 Best Practices from the Vax Contact Centre
2,269
7 Ideas for Lowering Customer Effort
1,012
Recorded Webinar: How to Reduce Customer Effort in the Contact Centre
7,670
12 Ideas Taken from HomeServe’s Contact Centre
19,424
How to Calculate Customer Effort
1,298
Less Than 20% of Contact Centres Calculate Customer Effort
9,013
7 Things That World-Class Contact Centres Do Well
1,945
How Do I… Predict My Customers’ Behaviour?
3,672
How Can Technology… Make Life Easier for My Customers?
3,537
This Shouldn’t Happen to a Customer…
8,937
NetPromoter vs Customer Effort – Which is Best?
7,634
25 Ways to Reduce Customer Effort
1,559
Recorded Webinar: Customer Effort and the Contact Centre
3,323
Is Customer Effort the Best Metric?
4,205
How to make your customers feel loved
22,844
19 Tips for Reducing Customer Effort
13,114
Debunking the Customer Effort Score
12,389
7 ways to simplify how our customers deal with us
4,917
Customer measurement – Don’t measure me
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