The Leading Contact Centre Magazine

Articles about Customer Effort

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The Top 10 Customer Service Strategies That Stand the Test of Time

118,060

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What Is Proactive Customer Service? With a Definition, Examples and Key Challenges

2,052

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How to Improve the Customer Experience – With a Checklist

3,654

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How to Reduce Friction and Add Rewards to the Customer Experience

1,124

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9 Strategies to Improve Customer Satisfaction

8,608

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14 Best Practices from the Vax Contact Centre

3,781

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7 Ideas for Lowering Customer Effort

1,470

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Build Loyalty by Reducing Customer Effort, Not Delighting Them

323

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Recorded Webinar: How to Reduce Customer Effort in the Contact Centre

817

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12 Ideas Taken from HomeServe’s Contact Centre

5,327

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How to Calculate Customer Effort

14,588

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Less Than 20% of Contact Centres Calculate Customer Effort

538

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7 Things That World-Class Contact Centres Do Well

6,026

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How Do I… Predict My Customers’ Behaviour?

1,564

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How Do I… Make YouTube into a Self-Service Channel?

881

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Only 36% of contact centres plan to use Customer Effort

425

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How Can Technology… Make Life Easier for My Customers?

3,086

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This Shouldn’t Happen to a Customer…

2,918

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NetPromoter vs Customer Effort – Which is best?

8,332

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25 ways to reduce Customer Effort

5,846

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