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Articles about Customer Effort

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What Is Proactive Customer Service? With a Definition, Examples and Key Challenges

1,770

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How to Improve the Customer Experience – With a Checklist

3,377

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How to Reduce Friction and Add Rewards to the Customer Experience

1,085

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9 Strategies to Improve Customer Satisfaction

7,647

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14 Best Practices from the Vax Contact Centre

3,586

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7 Ideas for Lowering Customer Effort

1,343

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Build Loyalty by Reducing Customer Effort, Not Delighting Them

294

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Recorded Webinar: How to Reduce Customer Effort in the Contact Centre

802

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12 Ideas Taken from HomeServe’s Contact Centre

5,085

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How to Calculate Customer Effort

14,221

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Less Than 20% of Contact Centres Calculate Customer Effort

454

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7 Things That World-Class Contact Centres Do Well

5,672

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How Do I… Predict My Customers’ Behaviour?

1,521

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How Do I… Make YouTube into a Self-Service Channel?

860

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Only 36% of contact centres plan to use Customer Effort

412

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How Can Technology… Make Life Easier for My Customers?

2,938

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This Shouldn’t Happen to a Customer…

2,833

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NetPromoter vs Customer Effort – Which is best?

8,266

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25 ways to reduce Customer Effort

5,704

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Recorded Webinar: Customer Effort and the Contact Centre

1,351

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