Articles - Customer Effort

A photo of a chess strategy

159,832

The Top 10 Customer Service Strategies That Stand the Test of Time

A picture of someone pointing to the words "proactive customer service"

7,972

What Is Proactive Customer Service? With a Definition, Examples and Key Challenges

A picture of wooden blocks spelling out "CX"

5,138

How to Improve the Customer Experience – With a Checklist

1,926

How to Reduce Friction and Add Rewards to the Customer Experience

15,249

9 Strategies to Improve Customer Satisfaction

5,237

14 Best Practices from the Vax Contact Centre

2,026

7 Ideas for Lowering Customer Effort

960

Recorded Webinar: How to Reduce Customer Effort in the Contact Centre

6,793

12 Ideas Taken from HomeServe’s Contact Centre

17,857

How to Calculate Customer Effort

1,188

Less Than 20% of Contact Centres Calculate Customer Effort

8,018

7 Things That World-Class Contact Centres Do Well

1,865

How Do I… Predict My Customers’ Behaviour?

1,043

How Do I… Make YouTube into a Self-Service Channel?

3,533

How Can Technology… Make Life Easier for My Customers?

3,437

This Shouldn’t Happen to a Customer…

8,655

NetPromoter vs Customer Effort – Which is Best?

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7,233

25 ways to reduce Customer Effort

netcall-webinar-newsletter

1,496

Recorded Webinar: Customer Effort and the Contact Centre

3,193

Is Customer Effort the Best Metric?

4,083

How to make your customers feel loved

cartoon drawing of man on tightrope being held by a human hand

22,503

19 Tips for Reducing Customer Effort

12,875

Debunking the Customer Effort Score

12,156

7 ways to simplify how our customers deal with us