Articles - Customer Effort

A picture of wooden blocks spelling out "CX"

7,271

How to Improve the Customer Experience – With a Checklist

A photo of a chess strategy

170,030

The Top 10 Customer Service Strategies That Stand the Test of Time

A picture of someone pointing to the words "proactive customer service"

12,147

What Is Proactive Customer Service? With Examples

2,421

How to Reduce Friction and Add Rewards to the Customer Experience

16,374

9 Strategies to Improve Customer Satisfaction

6,265

14 Best Practices from the Vax Contact Centre

2,370

7 Ideas for Lowering Customer Effort

1,029

Recorded Webinar: How to Reduce Customer Effort in the Contact Centre

8,129

12 Ideas Taken from HomeServe’s Contact Centre

rowing effort

20,049

How to Calculate Customer Effort

1,335

Less Than 20% of Contact Centres Calculate Customer Effort

9,316

7 Things That World-Class Contact Centres Do Well

1,978

How Do I… Predict My Customers’ Behaviour?

3,782

How Can Technology… Make Life Easier for My Customers?

3,567

This Shouldn’t Happen to a Customer…

9,127

NetPromoter vs Customer Effort – Which is Best?

man pushing rock uphill

7,787

25 Ways to Reduce Customer Effort

netcall-webinar-newsletter

1,564

Recorded Webinar: Customer Effort and the Contact Centre

3,360

Is Customer Effort the Best Metric?

4,230

How to make your customers feel loved

man walking on tightrope

22,976

19 Tips for Reducing Customer Effort

13,186

Debunking the Customer Effort Score

12,479

7 ways to simplify how our customers deal with us

4,942

Customer measurement – Don’t measure me