The Leading Contact Centre Magazine

Articles about Customer Effort

A picture of wooden blocks spelling out "CX"

How to Improve the Customer Experience – With a Checklist

3,103

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How to Reduce Friction and Add Rewards to the Customer Experience

1,040

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9 Strategies to Improve Customer Satisfaction

6,973

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14 Best Practices from the Vax Contact Centre

3,436

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7 Ideas for Lowering Customer Effort

1,284

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Build Loyalty by Reducing Customer Effort, Not Delighting Them

263

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Recorded Webinar: How to Reduce Customer Effort in the Contact Centre

779

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12 Ideas Taken from HomeServe’s Contact Centre

4,884

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How to Calculate Customer Effort

13,861

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Less Than 20% of Contact Centres Calculate Customer Effort

427

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7 Things That World-Class Contact Centres Do Well

5,427

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How Do I… Predict My Customers’ Behaviour?

1,477

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How Do I… Make YouTube into a Self-Service Channel?

839

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42% of Contact Centres Have No Plans to Begin Measuring Customer Effort

210

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Only 36% of contact centres plan to use Customer Effort

398

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How Can Technology… Make Life Easier for My Customers?

2,864

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This Shouldn’t Happen to a Customer…

2,743

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NetPromoter vs Customer Effort – Which is best?

8,211

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man pushing rock up hill

25 ways to reduce Customer Effort

5,563

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netcall-webinar-newsletter

Recorded Webinar: Customer Effort and the Contact Centre

1,337

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