The Leading Contact Centre Magazine

Articles about Customer Effort

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The Top 10 Customer Service Strategies That Stand the Test of Time

122,042

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What Is Proactive Customer Service? With a Definition, Examples and Key Challenges

2,371

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How to Improve the Customer Experience – With a Checklist

3,856

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How to Reduce Friction and Add Rewards to the Customer Experience

1,159

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9 Strategies to Improve Customer Satisfaction

9,564

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14 Best Practices from the Vax Contact Centre

3,908

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7 Ideas for Lowering Customer Effort

1,516

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Build Loyalty by Reducing Customer Effort, Not Delighting Them

341

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Recorded Webinar: How to Reduce Customer Effort in the Contact Centre

829

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12 Ideas Taken from HomeServe’s Contact Centre

5,568

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How to Calculate Customer Effort

14,952

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Less Than 20% of Contact Centres Calculate Customer Effort

676

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7 Things That World-Class Contact Centres Do Well

6,331

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How Do I… Predict My Customers’ Behaviour?

1,586

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How Do I… Make YouTube into a Self-Service Channel?

898

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Only 36% of contact centres plan to use Customer Effort

436

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How Can Technology… Make Life Easier for My Customers?

3,146

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This Shouldn’t Happen to a Customer…

3,001

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NetPromoter vs Customer Effort – Which is Best?

8,388

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25 ways to reduce Customer Effort

6,034

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