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Articles - Customer Effort
The Top 10 Customer Service Strategies That Stand the Test of Time
What Is Proactive Customer Service? With a Definition, Examples and Key Challenges
How to Improve the Customer Experience – With a Checklist
How to Reduce Friction and Add Rewards to the Customer Experience
9 Strategies to Improve Customer Satisfaction
14 Best Practices from the Vax Contact Centre
7 Ideas for Lowering Customer Effort
Recorded Webinar: How to Reduce Customer Effort in the Contact Centre
12 Ideas Taken from HomeServe’s Contact Centre
How to Calculate Customer Effort
Less Than 20% of Contact Centres Calculate Customer Effort
7 Things That World-Class Contact Centres Do Well
How Do I… Predict My Customers’ Behaviour?
How Do I… Make YouTube into a Self-Service Channel?
How Can Technology… Make Life Easier for My Customers?
This Shouldn’t Happen to a Customer…
NetPromoter vs Customer Effort – Which is Best?
25 ways to reduce Customer Effort
Recorded Webinar: Customer Effort and the Contact Centre
Is Customer Effort the Best Metric?
How to make your customers feel loved
19 Tips for Reducing Customer Effort
Debunking the Customer Effort Score
7 ways to simplify how our customers deal with us
What Is WFM?
Call Centre IVRs – How to Review and Improve Your IVR
UK Phonetic Alphabet – Free Download
Customer Service Greeting Messages – The Good, the Mediocre and the Innovative
eBook: Build Your Ideal Workforce Engagement Management Solution
White Paper: The Changing Landscape of Customer Communications
5 Tips for Coaching Employees to Improve Performance – Webinar
Wed 01 Jun 2022
CX North America
Tue 07 Jun 2022
How Predictive Dialers Work and Why They’re Essential
5 Ways to be a Better Ally in Contact Centers
Vonage Leads the 2022 CPaaS Omdia Universe Report
Swim England Embraces the Flexibility of Remote Work With 8×8
Contact Centre Dashboard Excel Template
What is the Phonetic Alphabet?
Top 25 Positive Words, Phrases and Empathy Statements
The Top 25 Words to Describe Yourself on Your CV