Articles about Customer Effort

A photo of a chess strategy

151,435

The Top 10 Customer Service Strategies That Stand the Test of Time

A picture of someone pointing to the words "proactive customer service"

5,729

What Is Proactive Customer Service? With a Definition, Examples and Key Challenges

A picture of wooden blocks spelling out "CX"

4,669

How to Improve the Customer Experience – With a Checklist

1,768

How to Reduce Friction and Add Rewards to the Customer Experience

14,628

9 Strategies to Improve Customer Satisfaction

4,968

14 Best Practices from the Vax Contact Centre

1,877

7 Ideas for Lowering Customer Effort

919

Recorded Webinar: How to Reduce Customer Effort in the Contact Centre

6,358

12 Ideas Taken from HomeServe’s Contact Centre

17,057

How to Calculate Customer Effort

884

Less Than 20% of Contact Centres Calculate Customer Effort

7,598

7 Things That World-Class Contact Centres Do Well

1,817

How Do I… Predict My Customers’ Behaviour?

1,010

How Do I… Make YouTube into a Self-Service Channel?

3,460

How Can Technology… Make Life Easier for My Customers?

3,391

This Shouldn’t Happen to a Customer…

8,567

NetPromoter vs Customer Effort – Which is Best?

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6,815

25 ways to reduce Customer Effort

netcall-webinar-newsletter

1,458

Recorded Webinar: Customer Effort and the Contact Centre

3,125

Is Customer Effort the Best Metric?

4,030

How to make your customers feel loved

cartoon drawing of man on tightrope being held by a human hand

22,351

19 Tips for Reducing Customer Effort

12,753

Debunking the Customer Effort Score

11,765

7 ways to simplify how our customers deal with us