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Articles - Customer Effort

Browse our range of content on reducing customer effort to improve satisfaction and loyalty in contact centres.

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Customer Effort and Emotion – 10 Reasons to Take Action Today

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Top 10 Customer Experience KPIs

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How to Improve the Customer Experience – With a Checklist

6 Key Metrics for Your Call Centre Dashboard

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The Top 10 Customer Service Strategies That Stand the Test of Time

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What Is Proactive Customer Service? With Examples

How to Reduce Friction and Add Rewards to the Customer Experience

9 Strategies to Improve Customer Satisfaction

14 Best Practices from the Vax Contact Centre

7 Ideas for Lowering Customer Effort

Recorded Webinar: How to Reduce Customer Effort in the Contact Centre

12 Ideas Taken from HomeServe’s Contact Centre

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How to Calculate Customer Effort

Less Than 20% of Contact Centres Calculate Customer Effort

7 Things That World-Class Contact Centres Do Well

How Do I… Predict My Customers’ Behaviour?

How Can Technology… Make Life Easier for My Customers?

This Shouldn’t Happen to a Customer…

NetPromoter vs Customer Effort – Which is Best?

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25 Ways to Reduce Customer Effort

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Recorded Webinar: Customer Effort and the Contact Centre

Is Customer Effort the Best Metric?

How to make your customers feel loved

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19 Tips for Reducing Customer Effort