Archived Content

25% Industry Professionals Believe a Giving a Good Customer Experience Costs Less

Does-it-cost-more-or-less-to-give-a-good-customer-experience

Published On: 5th Dec 2012 10:16 - Modified: 18th Feb 2020

According to our poll, a quarter of contact centre professionals believe that providing a good customer experience does not have to cost more, in fact, they believe it can cost less.

However, the majority agreed that it indeed costs more, with 43% of participants in our poll confirming that they felt that way.

Poll – “Does it cost more or less to give a good customer experience?” – answers

It costs a lot more – 9%
It costs more – 34%
About the same – 32%
It costs less – 20%
It costs a lot less – 5%

Source: Call Centre Helper webinar: How to Transform your Customer Experience in Your Current Budget Sample size – 83 Date: November 2012

Author
Jo Robinson

Jo Robinson is the Operations Manager at Call Centre Helper and has worked here since 2007. Jo quality checks a large number of the articles, and is also responsible for caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

Connect with Jo on LinkedIn