Forecast Accuracy is Generally Good (apart from surges in demand)

During our webinar “Forecasting Masterclass” our audience were asked  “How accurate are your forecasts?”

Poll answers

Good – most of the time    29%
Good – apart from surges in demand    59%
Poor    12%
Awful    0%

Source: Call Centre Helper website webinar poll    Sample size – 182    Date: May 2014

Here is a link to the webinar: Forecasting Masterclass

Published On: 2nd Sep 2014 - Last modified: 18th Sep 2019
Read more about - Industry Insights, ,

Get the latest exciting call centre reports, specialist whitepapers, interesting case-studies and industry events straight to your inbox.