Poll Results – Causes of Stress in the Contact Centre


Broken processes are one of the biggest causes of stress in the contact centre.

Poll – “What is the biggest cause of stress for contact centre advisors?” – answers

Broken processes/ other departments – 37%
Job demands/ complexity – 35%
High contact volumes – 12%
Unhappy customers – 12%
Tools that are confusing or difficult to use – 5%

Source: Call Centre Helper Webinar Poll – Webinar: Building a Positive Culture in the Contact Centre     Sample size – 89      Date: May 2016

Published On: 15th Jun 2016 - Last modified: 9th Aug 2016
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