Contact Centre Advisors are Most Stressed by Broken Processes and Other Departments


Using information from our poll, we can see that broken processes and other departments are the greatest causes of stress amongst contact centre advisors, receiving 37% of the vote.

These causes were followed closely by job demands / complexity, an answer that was selected by 35% of participants.

Poll – “What is the biggest cause of stress for contact centre advisors?” – answers

Broken processes/ other departments – 37%
Job demands/ complexity – 35%
High contact volumes – 12%
Unhappy customers – 12%
Tools that are confusing or difficult to use – 5%

Source: Call Centre Helper Webinar Poll – Building a Positive Culture in the Contact Centre     Sample size – 89      Date: May 2016

Published On: 15th Jun 2016 - Last modified: 27th Jan 2017
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