Key Customer Issues - Building a positive culture in the contact centre
This webinar looks at the best ways to build a positive self-reinforcing culture in the Contact Centre.
Building a positive culture in the contact centre is a win-win. Employees are happy and motivated and this tends to rub off on customers.
From initiatives on improving health and wellbeing to driving empathy and rapport our experts share their years of experience.
Building a positive culture
Building rapport and empathy
Health and well being
Creating a change culture
Dealing with energy sappers
Dealing with absence
The importance of design
Top tips from the audience
HDI & ICMI
Call Centre Helper
This webinar was brought to you by Call Centre Helper and is sponsored by Genesys