The Leading Contact Centre Magazine

Recorded Webinar – Building a Positive Culture in the Contact Centre


Panelists –

  • Justin Robbins – Community Director at HDI & ICMI
  • Jennie Corner – Assurant Solutions
  • Leon Stafford – Interactive Intelligence
  • Jonty Pearce – Call Centre Helper

Presentations –

  • Justin Robbins – Community Director at HDI & ICMI

Click here to view the slides

  • Jennie Corner – Assurant Solutions

Click here to view the slides

Topics to be discussed

  • Building a positive culture
  • Leadership styles
  • Building rapport and empathy
  • Health and well-being
  • Creating a change culture
  • Dealing with energy sappers
  • Dealing with absence
  • The importance of design
  • Top tips from the audience
  • Winning Tip –“#tip we are using more and more “think tanks” to discuss future changes and help plan the rollouts. they’re the experts sometimes and keeping (some of) them involved in decisions affecting their work has an amazing impact” thanks to Greg1

Original Webinar date: Thursday 26th May 2016







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