Recorded Webinar :Building a Positive Culture in the Contact Centre

Key Customer Issues – Building a positive culture in the contact centre

This webinar looks at the best ways to build a positive self-reinforcing culture in the Contact Centre.

Building a positive culture in the contact centre is a win-win. Employees are happy and motivated and this tends to rub off on customers.
From initiatives on improving health and wellbeing to driving empathy and rapport our experts share their years of experience.

Topics Discussed

• Building a positive culture
• Leadership styles
• Building rapport and empathy
• Health and well being

• Creating a change culture
• Dealing with energy sappers
• Dealing with absence
• The importance of design
• Top tips from the audience

Panellists

Justin Robbins

HDI & ICMI

Jennie Corner

Assurant Solutions

Leon Stafford

Interactive Intelligence

Jonty Pearce

Call Centre Helper

This webinar was brought to you by Call Centre Helper and is sponsored by Genesys

Author: Rachael Trickey