Recorded Webinar :Building a Positive Culture in the Contact Centre Related Articles Best Tips, Phrases and Words to Use for Building Rapport Rapport Building With Angry Customers – With Examples Podcast: How can you create a happy culture of positive people? Create and Maintain a Positive Culture 2,245 Filed under - Recorded Call Centre and Customer Experience Webinars, Culture, Empathy, Genesys, Positive words, Rapport Key Customer Issues – Building a positive culture in the contact centre This webinar looks at the best ways to build a positive self-reinforcing culture in the Contact Centre. Building a positive culture in the contact centre is a win-win. Employees are happy and motivated and this tends to rub off on customers. From initiatives on improving health and wellbeing to driving empathy and rapport our experts share their years of experience. Topics Discussed Building a positive culture Leadership styles Building rapport and empathy Health and well being Creating a change culture Dealing with energy sappers Dealing with absence The importance of design Top tips from the audience Panellists Justin Robbins HDI & ICMI Jennie Corner Assurant Solutions Leon Stafford Interactive Intelligence Jonty Pearce Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by Genesys Author: Rachael Trickey Published On: 23rd May 2016 - Last modified: 28th Feb 2023 Read more about - Recorded Call Centre and Customer Experience Webinars, Culture, Empathy, Genesys, Positive words, Rapport Recommended Articles Best Tips, Phrases and Words to Use for Building Rapport Rapport Building With Angry Customers – With Examples Podcast: How can you create a happy culture of positive people? Create and Maintain a Positive Culture Related Reports eBook: Five Trendsetters in CX Innovation Report: Customer Experience Horizons 2024 Contact Centre Buyer’s Guide Checklist: Supercharge Customer Experience Teams with AI Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter