Key Customer Issues – Building a positive culture in the contact centre
This webinar looks at the best ways to build a positive self-reinforcing culture in the Contact Centre.
Building a positive culture in the contact centre is a win-win. Employees are happy and motivated and this tends to rub off on customers.
From initiatives on improving health and wellbeing to driving empathy and rapport our experts share their years of experience.
Topics Discussed
- Building a positive culture
- Leadership styles
- Building rapport and empathy
- Health and well being
- Creating a change culture
- Dealing with energy sappers
- Dealing with absence
- The importance of design
- Top tips from the audience
Panellists
Justin Robbins
HDI & ICMI
Jennie Corner
Assurant Solutions
Leon Stafford
Interactive Intelligence
Jonty Pearce
Call Centre Helper
This webinar was brought to you by Call Centre Helper and is sponsored by Genesys
