Recorded Webinar :Building a Positive Culture in the Contact Centre


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Key Customer Issues – Building a positive culture in the contact centre

This webinar looks at the best ways to build a positive self-reinforcing culture in the Contact Centre.

Building a positive culture in the contact centre is a win-win. Employees are happy and motivated and this tends to rub off on customers.
From initiatives on improving health and wellbeing to driving empathy and rapport our experts share their years of experience.

Topics Discussed

  • Building a positive culture
  • Leadership styles
  • Building rapport and empathy
  • Health and well being
  • Creating a change culture
  • Dealing with energy sappers
  • Dealing with absence
  • The importance of design
  • Top tips from the audience

Panellists

Justin Robbins - Headshot
Justin Robbins
HDI & ICMI

Jennie Corner - Headshot
Jennie Corner
Assurant Solutions

Leon Stafford - Headshot
Leon Stafford
Interactive Intelligence

Jonty Pearce - Headshot
Jonty Pearce
Call Centre Helper

Published On: 23rd May 2016 - Last modified: 28th Feb 2023
Read more about - Recorded Call Centre and Customer Experience Webinars, , , , ,


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