Giving Recognition is the Best Way to Motivate Agents

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According to our webinar viewers, giving recognition is the best way to motivate agents, with 56% choosing this option. This is a clear majority, considering the next most popular option was empowering agents, which received a much lower 19% of the audience vote.

Poll – “What is the best way to motivate agents?” – answers
Chocolate    2%
Empowerment    19%
Cash Rewards    14%
Small Thank Yous    9%
Recognition    56%

Source: Call Centre Helper webinar – 5 ways to tune up your call centre      Sample size – 99      Date:  May 2014

 

Author: Jo Robinson

Published On: 6th Aug 2014 - Last modified: 28th Jan 2022
Read more about - Contact Centre Research, , , ,

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