According to our webinar viewers, giving recognition is the best way to motivate agents, with 56% choosing this option. This is a clear majority, considering the next most popular option was empowering agents, which received a much lower 19% of the audience vote.
Poll – “What is the best way to motivate agents?” – answers
Cash Rewards 14%
Small Thank Yous 9%
Source: Call Centre Helper webinar – 5 ways to tune up your call centre Sample size – 99 Date: May 2014