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Articles - Motivation
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Here is a selection of articles about motivation in the call centre
RECENT
POPULAR
How to Unlock Agent Motivation With Gamification
6 Tips for Keeping Agents Motivated
18 Ways to Reboot Your Contact Centre Operations From Fasthosts
An Introduction to… Gamification
How to Motivate Staff and Drive Employee Engagement
35 Surefire Ways to Demotivate Your Best Agents
6 Contact Centre Initiatives You Can’t Ignore
How to Set up an Olympics-Based Call Centre Game
Customer Service Motivation in 9 Easy and Effective Steps
A Simple Motivational Trick
How to Overhaul Your Employee Engagement (EX) Strategy
Can you Recommend any Games I can use to Motivate my Agents?
4 Team-Building Games for the Contact Centre
11 Team Engagement Ideas to Inspire Your Remote Workers
46 Tips for Managing Absence
The Spring Clean: 85 Ways to Improve Your Contact Centre
10 Christmas Customer Service Ideas for Festive Fun!
100 Great Staff Incentives to Motivate Your Team
16 New-Age Ideas for Inspiring a Young Workforce of Super-Agents
50 Staff Engagement Ideas to Motivate Your Team
Dealing With COVID-Fatigue in the Contact Centre
Top Tips to Make Your Team Leaders More Productive
Top 20 Motivational Games for the Contact Centre – Suitable for Office-Based Agents and Remote Workers
99 Excellent Customer Service Quotes to Share With Your Team in 2024
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Editor's Pick
How to Develop Empathy as a Skill in Your Frontline Teams
Tackle the 3 A’s – Absence, Agent Burnout, and Attrition
10 Ways to Be More Customer Centric
21 Tips to Make Your Customers Feel Truly Valued
Latest Resources
2024 Contact Centre Buyer’s Guide
eBook: 5 Ways Conversational AI Can Support Contact Centre Automation
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Latest Insights
Ofcom Latest: What Contact Centre Leaders Need to Know
Delivering Exceptional Experiences in the Real World
Featured Articles
The Key Elements of a CX Lifecycle and Ways to Improve It
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
Popular Pages
The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template
Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service?