Articles - Reward and Recognition

Browse our selection of insights on implementing reward and recognition programmes in contact centres to motivate and retain agents.

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Are You Doing Enough to Empower Your Agents?
Hands cradling tiny office workers. Symbolizing employee care, workplace wellbeing, professional growth support, and perks and benefits for staff.
5 Amazing On-Site Perks Your Agents Will Love
Survey chapter - technology, metrics, channels and more 2023
Latest Trends in Technology, Metrics, and Channel Choice
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Successful Customer Retention Strategies From Specsavers
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21 Ways to Make Your Contact Centre a Nicer Place to Work
What I've Learned Featured Image Grass Roots Progression
What I’ve Learned From Running a Contact Centre – Grass-Root Progression
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6 Key Steps to Deliver a Measurable Improvement in Contact Centre Performance
Strategy concept for employee engagement with chess piece
How to Overhaul Your Employee Engagement (EX) Strategy
What I've Learned Featured Image
What I’ve Learned From Running a Contact Centre – Know Your Stats
Giving flowers as a gesture of goodwill
18 Goodwill Gestures to Build Better Employee Relationships
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7 Drivers of Employee Engagement
A photo of a post it note saying: "Good job"
How to Make the Most of Your Staff Incentives – With Examples
A photo of someone holding a yellow star against a blue background
How to Better Capture Voice of the Customer Feedback
A photo of a red present amongst brown parcels
How to Improve Your Employee Reward Schemes – With Examples
How to Reduce Friction and Add Rewards to the Customer Experience
Contact Centre Motivation – How to Reward, Empower and Inspire Advisors
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Staff Incentive Schemes That Work
How to Write a Thank You Letter to a Customer – With Examples
Seven Examples of When Contact Centre Incentives Fail
12 Ideas Taken from HomeServe’s Contact Centre
15 Things You Can Learn from the DPD Contact Centre
How to Motivate Staff in 25 Ways
17 Things You Can Learn from the AO Contact Centre
16 Ideas You Can Try From Skipton Building Society’s Contact Centre
 
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