Spreadsheets do not Replace WFM for Forecasting



During our webinar “Improving Forecast Accuracy” our audience were asked “What software do you use for forecasting?”

“What software do you use for forecasting?” – answers

Spreadsheets 35%
Commercial WFM software 9%
WFM *and* Spreadsheets 46%
In-house system3%
Other 4%

Source: Call Centre Helper website webinar poll    Sample size – 105    Date: May 2012

Here is a link to the Webinar: Improving Forecast Accuracy

We have a Monthly Forecasting Excel Spreadsheet Template you might want to try

Published On: 29th Oct 2012 - Last modified: 25th Oct 2021
Read more about - Contact Centre Research, , ,

Recommended Articles

A Guide to Call Centre Forecasting
Hand holding tablet with graphs
Call Centre Forecasting Methods: How to Forecast Workload
Workforce Managements featured image
What Is Workforce Management (WFM)?