Spreadsheets do not Replace WFM for Forecasting

What-software-do-you-use-for-forecasting

2,884

During our webinar “Improving Forecast Accuracy” our audience were asked “What software do you use for forecasting?”

“What software do you use for forecasting?” – answers

Spreadsheets 35%
Commercial WFM software 9%
WFM *and* Spreadsheets 46%
In-house system3%
Other 4%

Source: Call Centre Helper website webinar poll    Sample size – 105    Date: May 2012

Here is a link to the Webinar: Improving Forecast Accuracy

We have a Monthly Forecasting Excel Spreadsheet Template you might want to try

Author: Jo Robinson

Published On: 29th Oct 2012 - Last modified: 25th Oct 2021
Read more about - Contact Centre Research, , ,

Follow Us on LinkedIn

Recommended Articles

A Guide to Call Centre Forecasting
Hand holding tablet with graphs
Call Centre Forecasting Methods: How to Forecast Workload
Workforce Managements featured image
What Is Workforce Management (WFM)?