Contact Centre Research

Spreadsheets do not Replace WFM for Forecasting

Published On: 29th Oct 2012 13:50

During our webinar “Improving Forecast Accuracy” our audience were asked “What software do you use for forecasting?”

“What software do you use for forecasting?” – answers

Spreadsheets 35%
Commercial WFM software 9%
WFM *and* Spreadsheets 46%
In-house system3%
Other 4%

Source: Call Centre Helper website webinar poll Sample size – 105 Date: May 2012

Here is a link to the Webinar: Improving Forecast Accuracy

We have a Monthly Forecasting Excel Spreadsheet Template you might want to try

Author
Jo Robinson

Jo Robinson is the Operations Manager at Call Centre Helper and has worked here since 2007. Jo quality checks a large number of the articles, and is also responsible for caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

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Spreadsheets do not Replace WFM for Forecasting

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