Spreadsheets do not Replace WFM for Forecasting


What-software-do-you-use-for-forecasting

During our webinar “Improving Forecast Accuracy” our audience were asked “What software do you use for forecasting?”

“What software do you use for forecasting?” – answers

Spreadsheets 35%
Commercial WFM software 9%
WFM *and* Spreadsheets 46%
In-house system3%
Other 4%

Source: Call Centre Helper website webinar poll    Sample size – 105    Date: May 2012

Here is a link to the Webinar: Improving Forecast Accuracy

We have a Monthly Forecasting Excel Spreadsheet Template you might want to try

Published On: 29th Oct 2012 - Last modified: 21st Jul 2017
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