Spreadsheets do not Replace WFM for Forecasting Related Articles A Guide to Call Centre Forecasting Call Centre Forecasting Methods: How to Forecast Workload What Is Workforce Management (WFM)? 50 Expert Tips to Improve Contact Centre WFM 2,894 Filed under - Contact Centre Research, Forecasting, Polls, Workforce Management (WFM) During our webinar “Improving Forecast Accuracy” our audience were asked “What software do you use for forecasting?” “What software do you use for forecasting?” – answers Spreadsheets 35% Commercial WFM software 9% WFM *and* Spreadsheets 46% In-house system3% Other 4% Source: Call Centre Helper website webinar poll Sample size – 105 Date: May 2012 Here is a link to the Webinar: Improving Forecast Accuracy We have a Monthly Forecasting Excel Spreadsheet Template you might want to try Author: Jo Robinson Published On: 29th Oct 2012 - Last modified: 25th Oct 2021 Read more about - Contact Centre Research, Forecasting, Polls, Workforce Management (WFM) Recommended Articles A Guide to Call Centre Forecasting Call Centre Forecasting Methods: How to Forecast Workload What Is Workforce Management (WFM)? 50 Expert Tips to Improve Contact Centre WFM Related Reports Survey Report: Customer Support by the Numbers eBook: Six Steps to Find the Right WFM Vendor Report: Best Practices for Global Product Leadership in WFM and Intraday Automation Report: The Evolving Contact Centre Landscape Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter