Proximie Selects 8×8 Call and Video Quality Performance Monitoring

A physician in white coat speaking on video call in headset on laptop
Filed under - Contact Centre News,

8×8 has announced that Proximie, the software platform that is saving lives by sharing the world’s best clinical practice, has deployed the 8×8 CPaaScallstats embeddable solution for call and video quality performance.

Using four low-latency HD-native camera views, augmented reality annotation, and real-time video and audio communication, Proximie enables physicians and medical device experts to virtually scrub-in to any clinical setting to share skills or learn from others.

Proximie is using 8×8 callstats to support call and video quality, analytics, and provide virtual services for surgical procedures at scale.

Proximie moved quickly to beta-test 8×8 callstats to monitor call and video quality in real time, automatically analyse large volumes of WebRTC communications data, and deliver insights through AI-driven monitoring and analytics.

8×8 callstats performance monitoring collects over 500 metrics from each virtual meeting, delivering details around user adoption and a complete view of audio and video quality performance.

This has meant a reduction of IT staff time spent on identifying issues and transitioning those staff members to instead focus on scaling the organization to support more virtual surgical procedures and patients nationwide.

“8×8 callstats is the only suitable solution for us on the market — and we are delighted we found it,” shares Auri Vizgaitis, Vice President of Infrastructure and Media at Proximie.

“Quality is critical for our customers, so we needed to provide accurate data. We had previously developed our own tool, but we wanted call and video analytics capabilities that could be scaled instantly — saving us time and resources — so we could fully focus on our core mission: saving lives.”

8×8 callstats enables Proximie to monitor call and video quality on an enormous scale, providing customers with post-session summaries and insights to proactively manage and improve the service.

“Proximie is delivering vital, life-saving support powered by actionable insights to ensure the business can continue to scale. Providing call quality and privacy to support the rich experience for healthcare professionals is of the highest importance,” says Varun Singh, Senior Director Product, Call Quality and Connectivity, at 8×8, Inc.

“8×8’s embeddable communications technology is supporting the high availability and compliance requirements of organizations like Proximie as they pave the way for the future of healthcare.”

The 8×8 CPaaS portfolio of embeddable communications and APIs, including SMS, voicechat apps, video and performance monitoring, empowers organizations to extend and customize communications that reimagine workflows and customer interactions for enhanced employee and customer experiences.

The low code, no code capabilities enable organizations with any level of technical capability to leverage digital channels and even embed video meetings into apps and websites in minutes. Through a network of more than 160 top-tier carriers covering over 190 countries and territories, 8×8 CPaaS allows organizations to reliably and securely reach their customers no matter where they are.

8×8 CPaaS is a component of 8×8 XCaaS (eXperience Communications as a Service), which includes fully integrated, cloud native contact centre, voice, team chat, video meetings and CPaaS embeddable communications and APIs capabilities in a single-vendor solution.

Built on the resilient, secure, and compliant 8×8 eXperience Communications Platform, 8×8 XCaaS offers the highest levels of reliability with the first financially backed, platform-wide 99.999 percent global uptime SLA across an integrated cloud CCaaS and UCaaS solution, setting a new industry benchmark for cloud communications reliability.

This blog post has been re-published by kind permission of 8x8 – View the Original Article

For more information about 8x8 - visit the 8x8 Website

About 8x8

8x8 8x8 is transforming the future of business communications as a leading Software-as-a-Service provider of voice, video, chat, contact centre, and enterprise-class API solutions, powered by one global cloud communications platform.

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Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper.

Author: 8x8

Published On: 16th Sep 2021
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