10 Ways to Reduce Average Handling Time (AHT) in the Contact Centre

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Charlie Mitchell shares some of his favourite ideas for how contact centres can reduce Average Handling Time (AHT).

Many of these ideas originate from the popular Call Centre Helper article: How to Safely Knock 20 Seconds Off Your Average Handling Time (AHT).

For more video insights visit callcentrehelper.com/tv

Author: Charlie Mitchell
Reviewed by: Jonty Pearce

Published On: 5th Feb 2021 - Last modified: 9th May 2024
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