10 Ways to Reduce Average Handling Time (AHT) in the Contact Centre


247

Charlie Mitchell shares some of his favourite ideas for how contact centres can reduce Average Handling Time (AHT).

Many of these ideas originate from the popular Call Centre Helper article: How to Safely Knock 20 Seconds Off Your Average Handling Time (AHT).

For more video insights visit callcentrehelper.com/tv

Author: Robyn Coppell

Published On: 5th Feb 2021 - Last modified: 15th Aug 2022
Read more about - Video, , , ,

Follow Us on LinkedIn

Recommended Articles

A picture of reducing average handling time (AHT)
49 Tips for Reducing Average Handling Time (AHT)
Average Handling Time (AHT) formula
How to Measure Average Handling Time (AHT)
Safely lower concept with bungee jumper
How to Safely Lower Average Handling Time