10 Ways to Reduce Average Handling Time (AHT) in the Contact Centre


Charlie Mitchell shares some of his favourite ideas for how contact centres can reduce Average Handling Time (AHT).

Many of these ideas originate from the popular Call Centre Helper article: How to Safely Knock 20 Seconds Off Your Average Handling Time (AHT).

For more video insights visit callcentrehelper.com/tv

Published On: 5th Feb 2021 - Last modified: 15th Aug 2022
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