Omilia has announced that Route 101 has achieved Omilia Certified Implementation Partner (CIP) status.
The certification recognises Route 101’s growing technical expertise and capability to implement Omilia’s AI solutions at scale.
Commenting on the achievements, Peter Thompson, Head of CX Shared Services at Route 101, said:
“Achieving CIP status is a proud moment for our team and formal recognition of the transformative work we’ve been doing with Omilia.”
“We are passionate about helping clients embrace AI to improve both efficiency and customer experience. This partnership gives us the expertise, the leading platform from Omilia, and the momentum to accelerate that journey even further.”
Route 101 has deployed Omilia’s conversational and Agentic AI technologies across several sectors, including financial services and travel.
Recent projects include a digital channel AI agent for a financial services organisation and a voice AI agent for a cruise company, both designed to improve customer interaction and operational efficiency.
“Route 101 has quickly proven itself as a trusted partner, combining technical expertise with a strong focus on customer outcomes,” said Dimitris Vassos, CEO and co-founder of Omilia.
“With their track record of successful implementations, we’re excited to expand our collaboration and bring the power of Agentic AI to even more organizations across the UK and beyond.”
For more information about Route 101 - visit the Route 101 Website
About Route 101
Route 101 is an award-winning technology systems integrator, delivering market-leading cloud contact centre and customer engagement software and solutions. Its products and services help clients to transform their customer engagement, support and empower their workforce, and boost their business operations. Find out more about Route 101
Author: Hannah Swankie
Reviewed by: Rachael Trickey
Published On: 15th Oct 2025
Read more about - Latest News, Route 101
