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SentiSum Adds Voice Calls to Natural Language Processing

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Published On: 15th Apr 2021 15:04 - Modified: 7th May 2021

SentiSum has extended their natural language processing (NLP) contact centre insights to include voice calls.

NLP technology doesn’t rely on keywords or simple rules, but understands the context and meaning of each conversation, providing more meaningful, granular insights.

With the inclusion of voice data, contact centre leaders will now have a 360° view of their customer support conversations. You’ll have one consistent analytics tool that tells you the volume of each ‘reason for contact’ across the entire contact centre logs.

“This is a breakthrough in intelligent support analytics. We have now made 100% of voice calls searchable so companies can get better insights, do more granular QA and ensure compliancy.” Sharad Khandelwal, Founder of SentiSum

About
SentiSum

SentiSum is a powerful AI analytics and productivity engine for support teams. In real-time, SentiSum understands the topic, subtopic and sentiment of every contact on every channel of customer support, voice through to chat, and can link it together with CSAT survey results to drive a clear understand of your customer contacts across the business.

Find out more about SentiSum

Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper.

SentiSum Adds Voice Calls to Natural Language Processing

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