Articles - Afshan Kinder

Afshan Kinder is widely regarded as a contact centre expert with fresh and exciting strategies that build operational and leadership skill. When Fortune 500 companies need customer centric mindsets coupled with critical thinking they ask Afshan to implement her proven system that drives measurable and sustainable results.

As the founder of Canada’s award-winning training and consultancy firm, elevate2Great, a division of SwitchGear Ltd., Afshan sits on many boards and is a contributing author to two books, “Call Centers FOR DUMMIES” and “Game Changing Ideas: Switchgear Insights”. She also is a proud contributor to Amazon Kindle best-selling anthology, “Called to Action”.

Connect with Afshan on LinkedIn

Call center operator in wireless headset with microphone using computer
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