Articles - Assembled

Discover and explore our Assembled content collection, including articles, blogs, news stories, case studies, resources and more.

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Workforce Management Concept
Do You Know the Hidden Costs of Outdated WFM Tools?
Big Ben And The Palace Of Westminster In London, England at Sunset Blue Hour
Assembled Enters Europe with New London Office
Workforce Planning Concept
The Case For WFM – Proving ROI and Impact
Evolution of AI Concept
A Brief History of AI in Customer Support
2025 in wood blocks with a call centre phone in a wooden block, an @ symbol and a email symbol
The State of Support Ops in 2025
Payroll concept
Case Study: DailyPay Achieves $1 Million in Productivity Gains With Assembled
Calendar and clock. Date and time scheduler icon
The Top Scheduling Challenges and How to Fix Them
AI in customer service concept with a robot in headphones coming out of a laptop
Our Top Use Cases for AI in Customer Service
Person checking and scheduling on calendar
6 Tips for Driving Better Scheduling Practices
Old typewriter and laptop on table on yellow background. Concept of technology progress. Old vs new
17 Signs Your Contact Centre Technology Is Ageing Badly
Selling old and pre loved clothing
Case Study: Poshmark Increases Productivity by 15% With Assembled
Rising arrow on staircase on yellow background - improvement concept
A Workforce Manager’s Guide to Better Back-Office Operations
Decision and choice concept with person surrounded by arrows
6 Steps to Find the Right WFM Vendor
AI Education Book on hand of businessman with icon AI Education
A Guide to Optimizing Your Knowledge Base for AI
Cost cutting concept with the word cost next to scissors
Top Ways Tech Can Help With Cutting Contact Centre Costs
Spotlights on yellow background with podium and wfm provider logos
The Top Workforce Management WFM Solutions for 2023
AI Omnichannel concept
Assembled Launches AI-Powered Assist Across All Channels
Bot icon and social network signs, with person sat at office table with papers
How to Measure Chatbot Performance
Interior design of living room
Case Study: Lulu and Georgia Decrease FRT by 22% With Assembled
Improvement concept with stairs going up in shape of an arrow
Assembled Improves Workforce Management Tools
A crowd of silhouettes representing community and connection of people
Practical Tips to Connect With Customers
KPI, Key Performance Indicator business target or score to measure success
Learn About KPIs to Measure BPO Success
Teamwork and leadership concept. People who help their peers.
How to Be an Empowering Team Leader
Essential concept with keystone holding structure in place
The Essential Roles of WFM in Call Centres

Latest Reports

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Download: Capacity Planner Template
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Report: The State of Support Ops in 2025
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Report: Benchmarking Customer Support in 2025
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Report: Customer Support by the Numbers
 
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