Articles - Assembled

Discover and explore our Assembled content collection, including articles, blogs, news stories, case studies, resources and more.

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Money surrounding the words AI
How (Most) AI Support Tools Are Priced
Workforce Management Trends on colorful paper note with calculator and pen on red background.
Emerging WFM Trends to Look Out For
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6 Questions to Ask When Building Your WFM Team
Call Centre Agent with a graph over the top
Boost Your BPO Results With the Champion-Challenger Approach
Billiard pool game nine ball with cue and nineball balls set up on billiard table
Top 9 KPIs to Measure Call Centre Productivity
Artificial intelligence concept
Building a Crisis-Ready Support Function With AI and WFM
Big Digital Screen with AI Neural Network
How to Think About the “Proof” of Your AI Proof of Concept (POC)
RFP Acronym
How to Approach a RFP for AI-Powered Support
Board with arrows and colored figures - staffing organisation concept
What Is Workforce Optimization?
Artificial intelligence concept with person using ai customer service
A Brief History of AI in Customer Support
Hand pointing at glowing cubes - technology concept
A Practical Guide to Building the Ultimate Customer Support Tech Stack
ChatGPT concept with ai and human head silhouette and the words chat gpt
How to Use ChatGPT for Faster, More Empathetic Customer Support
Tech failure concept with the word error no background of code
5 Ways Your Customer Support Tech Stack is Failing You
Abstract technology background and security concept with digital padlock
Top Call Centre Security Challenges and How to Fix Them
A paper-chain of various elements - crafting experience concept
Crafting the Future of User Experience at Assembled
2 people running
Case Study: Brooks Reduces Phone Wait Times By 66% With Assembled
3D Calendar with scheduled dates and appointments, clock, to-do list with tasks, reminders and messages
Google Calendar Integration: Optimizing WFM
Hand holding a gold star - award and achievement concept
Assembled Gains Ground in the G2 Fall 2023 Report
Password and cyber security concept with padlock over laptop
Get Faster, More Secure Logins With SAML SSO for Assembled
Home camera system
Case Study: Wyze Saves $1.2M Annually on BPO Costs With Assembled
Illustration of real time analytics concept
Act When It Matters With Enhanced Real-Time Experience
Three wooden human figure stands near a magnifying glass on a blue background.
Giving You Real Accountability and Visibility
Search concept with magnifying glass and people with binoculars and laptop
Search Within Assembled with Universal Search
Quality management with (QA) Quality assurance, (QC)Quality control and improvement concept illustration with quality icons and checkmark
Introducing Klaus QA Integration for Assembled Users

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Report: Customer Support by the Numbers
 
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