Articles - Assembled

Discover and explore our Assembled content collection, including articles, blogs, news stories, case studies, resources and more.

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How to Measure Chatbot Performance
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Case Study: Lulu and Georgia Decrease FRT by 22% With Assembled
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Assembled Improves Workforce Management Tools
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Practical Tips to Connect With Customers
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Learn About KPIs to Measure BPO Success
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How to Be an Empowering Team Leader
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The Essential Roles of WFM in Call Centres
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How (Most) AI Support Tools Are Priced
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Emerging WFM Trends to Look Out For
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6 Questions to Ask When Building Your WFM Team
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Boost Your BPO Results With the Champion-Challenger Approach
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Top 9 KPIs to Measure Call Centre Productivity
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Building a Crisis-Ready Support Function With AI and WFM
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How to Think About the “Proof” of Your AI Proof of Concept (POC)
RFP Acronym
How to Approach a RFP for AI-Powered Support
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What Is Workforce Optimization?
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A Brief History of AI in Customer Support
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How to Use ChatGPT for Faster, More Empathetic Customer Support
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5 Ways Your Customer Support Tech Stack is Failing You
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A Practical Guide to Building the Ultimate Customer Support Tech Stack
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Top Call Centre Security Challenges and How to Fix Them
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Drive CX Efficiencies With Data You Can Trust
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12 Budgeting Principles for Contact Centre Resourcing
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How to use Erlang C to Effectively Plan Staffing

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