Articles - Assembled

Discover and explore our Assembled content collection, including articles, blogs, news stories, case studies, resources and more.

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Selling old and pre loved clothing
Case Study: Poshmark Increases Productivity by 15% With Assembled
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A Workforce Manager’s Guide to Better Back-Office Operations
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6 Steps to Find the Right WFM Vendor
AI Education Book on hand of businessman with icon AI Education
A Guide to Optimizing Your Knowledge Base for AI
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Top Ways Tech Can Help With Cutting Contact Centre Costs
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The Top Workforce Management WFM Solutions for 2023
AI Omnichannel concept
Assembled Launches AI-Powered Assist Across All Channels
Bot icon and social network signs, with person sat at office table with papers
How to Measure Chatbot Performance
Interior design of living room
Case Study: Lulu and Georgia Decrease FRT by 22% With Assembled
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Assembled Improves Workforce Management Tools
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Practical Tips to Connect With Customers
KPI, Key Performance Indicator business target or score to measure success
Learn About KPIs to Measure BPO Success
Teamwork and leadership concept. People who help their peers.
How to Be an Empowering Team Leader
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The Essential Roles of WFM in Call Centres
Money surrounding the words AI
How (Most) AI Support Tools Are Priced
Workforce Management Trends on colorful paper note with calculator and pen on red background.
Emerging WFM Trends to Look Out For
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6 Questions to Ask When Building Your WFM Team
Call Centre Agent with a graph over the top
Boost Your BPO Results With the Champion-Challenger Approach
Billiard pool game nine ball with cue and nineball balls set up on billiard table
Top 9 KPIs to Measure Call Centre Productivity
Artificial intelligence concept
Building a Crisis-Ready Support Function With AI and WFM
Big Digital Screen with AI Neural Network
How to Think About the “Proof” of Your AI Proof of Concept (POC)
RFP Acronym
How to Approach a RFP for AI-Powered Support
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What Is Workforce Optimization?
Artificial intelligence concept with person using ai customer service
A Brief History of AI in Customer Support

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Guide: A New Vision for Workforce Management
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Download: BPO RFP Template
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Download: Capacity Planner Template
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Report: The State of Support Ops in 2025
 
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