Articles - Assembled

Discover and explore our Assembled content collection, including articles, blogs, news stories, case studies, resources and more.

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Artificial intelligence concept with person using ai customer service
A Brief History of AI in Customer Support
ChatGPT concept with ai and human head silhouette and the words chat gpt
How to Use ChatGPT for Faster, More Empathetic Customer Support
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5 Ways Your Customer Support Tech Stack is Failing You
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A Practical Guide to Building the Ultimate Customer Support Tech Stack
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Top Call Centre Security Challenges and How to Fix Them
Illustration with the words business process outsourcing
Embracing Business Process Outsourcing (BPO)
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How to Navigate RFPs for Workforce Management Software
Case Study: Kin Insurance Increased Adherence by Over 30% With Assembled
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How to Get Buy-in for Customer Service Outsourcing
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Case Study: Honeylove Increases Productivity by 54% With Assembled
Home camera system
Case Study: Wyze Saves $1.2M Annually on BPO Costs With Assembled
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Case Study: Classpass Increases Adherence by 12% With Assembled
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Get Faster, More Secure Logins With SAML SSO for Assembled
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Drive CX Efficiencies With Data You Can Trust
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12 Budgeting Principles for Contact Centre Resourcing
Calculator and pen on blue background
How to use Erlang C to Effectively Plan Staffing
Diverse creative team stacking hands
5 Steps to Building a Culture of Empathy and Inclusivity
Scaling up service concept with review faces on blocks leading up like steps
What I’ve Learned About Scaling Customer Support
Team building and scheduling concept with people icons on blocks slotting together - workforce planning
How to Build a Workforce Forecasting Process
A blurred image of employees working in a call centre
9 Workforce Management Best Practices
Quality management with (QA) Quality assurance, (QC)Quality control and improvement concept illustration with quality icons and checkmark
Introducing Klaus QA Integration for Assembled Users
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Crafting the Future of User Experience at Assembled
Three wooden human figure stands near a magnifying glass on a blue background.
Giving You Real Accountability and Visibility
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Act When It Matters With Enhanced Real-Time Experience

Latest Reports

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Report: Benchmarking Customer Support in 2025
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Report: Customer Support by the Numbers
 
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