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Articles about Avatars

Will Robots Replace Humans in the Contact Centre?
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Will Virtual Reality Replace Your Agents?
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20 predictions for the contact centre of the future
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Is an avatar the best way to give customer service?
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Call Centre Avatars
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NICE InContact Gartner Critical Capabilities report
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The Top 25 Words to Use on Your CV
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Erlang C Calculator Excel – Including Shrinkage

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Editors Pick
How to Safely Knock 20 Seconds Off Your Average Handling Time (AHT)
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How to Calculate Customer Churn Rate
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