Translate

Menu

Home
Articles + Articles
Technology + Technology
- Tech
- WFM
- AI
- Analytics
- CCaaS
- Knowledge Management
- Voice of Customer
Webinars + Webinars
- Webinars
- Recorded Webinars
Insights + Insights
Resources + Resources
Tools + Tools
Events + Events
Advertise + Advertise

Articles - Avatars

Browse our range of content on using avatars to personalise customer experiences and improve engagement in digital customer service channels.

Will Robots Replace Humans in the Contact Centre?

Will Virtual Reality Replace Your Agents?

20 Predictions for the Contact Centre of the Future

Is an avatar the best way to give customer service?

Call Centre Avatars

Genesys CX Trends 2025 box

Editor's Pick

Thumbnail How to Practice Patience in Customer Service

How to Practice Patience in Customer Service

Thumbnail The Worst Examples of Saying “Sorry” to Customers

The Worst Examples of Saying “Sorry” to Customers

Thumbnail 15 Award-Winning Ideas from Teleperformance Contact Centre

15 Award-Winning Ideas from Teleperformance Contact Centre

Thumbnail Top Tips for Digital Channels – Forecasting and Scheduling

Top Tips for Digital Channels – Forecasting and Scheduling

MaxContact Voice of the Consumer Report 2 Box

Latest Resources

Case Study: How British Airways’ Customer Service Is Soaring To New Heights

Case Study: How British Airways’ Customer Service Is Soaring To New Heights

eBook: Top 5 AI Use Cases for Banking

eBook: Top 5 AI Use Cases for Banking

SupportZebra Clearer Budget box

Upcoming Events

thumbnail advert promoting event Customer Experience & Contact Center Forum – UK

Customer Experience & Contact Center Forum – UK

thumbnail advert promoting event Driving Conversion Through Key Behaviours with CarMax – Webinar

Driving Conversion Through Key Behaviours with CarMax – Webinar

Content Guru Rebirth of Retail Box

image for news story

Gen AI – The Tech and Use Cases Driving a Revolution

image for news story

Challenging the Quick-Fix Mentality in Customer Service Recovery

NICE CXone Interactions UK Kaiser Cheifs Box

Featured Articles

Thumbnail Welcome Calls: A Simple Way to Increase Customer Satisfaction

Welcome Calls: A Simple Way to Increase Customer Satisfaction

Thumbnail 15 Clarifying Questions For Customer Service

15 Clarifying Questions For Customer Service

Thumbnail When Is It OK to Hang-Up on a Customer?

When Is It OK to Hang-Up on a Customer?

Thumbnail How to Setup a Call Centre from Scratch – The Checklist

How to Setup a Call Centre from Scratch – The Checklist

Popular Pages

Thumbnail The Top 25 Positive Words and Phrases for Customer Service

The Top 25 Positive Words and Phrases for Customer Service

Thumbnail The Top 50 Words to Describe Yourself on Your CV in 2024

The Top 50 Words to Describe Yourself on Your CV in 2024

Thumbnail Contact Centre Dashboard Excel Template – FREE Download

Contact Centre Dashboard Excel Template – FREE Download

Thumbnail The Phonetic Alphabet and How it Improves Customer Service

The Phonetic Alphabet and How it Improves Customer Service

Call Centre Helper is an Award Winning Magazine for Contact Centers, Customer Service, BPO and CX.
Hot Topics : CX - CCaaS - AI - Analytics - WFM

© Call Centre Helper^® 2002 - 2025 | Terms | Cookies | Privacy | Contact | Advertise