Articles - Cameron Smith

Cam Smith currently serves as the Chief Innovation Officer at Aspect (an Alvaria company), bringing over 20 years of expertise in Customer and Employee Experience.

With a career rooted in blending cutting-edge technology and human insights, he focuses on pioneering strategies that enhance employee engagement and redefine workplace dynamics through the power of AI and advanced analytics.

Prior to his current role, Cam spent more than 13 years at Genesys as VP of Product Management, where he drove transformative solutions across thousands of organisations.

Connect with Cameron on LinkedIn

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How Can AI Be Used in Contact Centre Workforce Planning?
The Evolution of the Never-Contact Contact Centre
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What to Look for in WFM Software
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17 Resource Planning Tools and Techniques You Should Know
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15 Essential Strategies to Reduce Staff Turnover
Workforce Management and Customer Experience Go Hand in Hand
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3 Ways Supervisors Can Improve Employee Engagement
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Workforce Optimisation: 11 Ways to Improve Your Contact Centre Schedules
5 Reasons for Contact Centre Employee Burnout