Articles - Case Studies

Browse our selection of case studies showcasing successful contact centre technology implementation, strategies and solutions.

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Manufacturing plant and refinery
Case Study: Chemical Company Embraces Cloud Solution
A Smartphone with card and coins - payment concept
Case Study: How Afterpay Increased Agent Productivity 30%
Water being poured in a glass
Case Study: Culligan Optimizes Customer Service ROI
Omnichannel concept with stacked blocks and contact icons
Case Study: Creating an Omnichannel Customer Care Centre
Happy person looking into shopping bags
Case Study: Wowcher Gives Customers the WOW Factor
Bowling ball hitting bowling pins
Case Study: Hollywood Bowl Increases Adherence to 95% With Injixo
ecommerce customer experience image of woman purchasing online
10 Customer Experience ECommerce Case Studies
Modern homes and Town houses
Case Study: ORA Saves 30% of Work Time With Zoom
Case Study: Carlson Rezidor Hotel Group Personalises Its Customer Service
Case Study: GBG’s Successful Global Voice of the Customer Programme
Case Study: How PhotoBox Enhanced its Customer Experience
Case Study: Webhelp Nordic Drives International Growth
Case Study: How Nottingham City Homes Moved to the Cloud
A 3d puzzle block is a different colour to the other blocks
Case Study: Urban Massage Integrates With Salesforce
A picture of a virtual assistant in a computer
Case Study: European Tax Agency Implements a Virtual Assistant
Case Study: Contact Centre Improves Customer Satisfaction With AI
Case Study: Global Manufacturer Reduces Contact Centre Costs
A photo of the ee contact centre team as part of a choir
Case Study: EE Reduce Contact Centre Attrition and Absence Levels
An alarm clock showing 20 past ten on a pink background
Case Study – BT Safely Lowers Call Time by 8%
A picture of people walking over a series of cogs
Case Study – Voxpro Increases Productivity by 20%
man jumping from books into computer
Case Study: EIMS Moves Its Global Sales Operation to Work Remotely
remote working screen
Case Study: AGL Moves All of Its Agents to Remote Working
A photo of a post it note with the words "employee engagement"
Case Study: How Ubisoft Engage Remote Agents
a row of wind turbines
Case Study: Ecotricity Increases Schedule Adherence by 10%
 
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