Articles - Dan Pratt
Dan Pratt is Founder and Director of DAP Consultancy. He is also a Customer Experience and Business Consultant, as well as a Board Advisor.
Originally from Swindon, Wiltshire, he now splits the majority of his time between Paris and London. He has acquired over 12 years of experience within Customer Experience management positions with a track record of success. Working across multiple areas such as Customer Service, CX Strategy, CRM, Customer Success, Operations, Marketing, Market & Competitor research, and Business Development.
He has also worked in a range of industries which include Hospitality, Telecommunications, Car Hire, Consumers Goods, Retail, E-commerce, Software Systems, ESG, and FinTech.