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Articles - Dave Vernon
Dave Vernon, The Forum
RECENT
POPULAR
Avoiding the Fairness Trap When Creating Schedules
Recorded Webinar: How to Build Flexibility into Call Centre Schedules
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21 Amazing Habits to Foster in Your Frontline Agents
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Tackle the 3 A’s – Absence, Agent Burnout, and Attrition
10 Ways to Be More Customer Centric
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eBook: The Impact of AI on the Contact Centre
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Unleash Gen AI-Powered Growth in Your Contact Center – Webinar
Tue 07 May 2024
HP | Poly Customer Welcome Centre Tour and Demo
Wed 08 May 2024
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