Dave Vernon - Call Centre Helper

Dave Vernon

Dave Vernon, The Forum

Recent Articles Most Viewed Articles

How to Nail Your Outbound Strategy

How to Nail Your Outbound Strategy

Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

32 Tips for Building Flexibility Into Contact Centre Schedules

32 Tips for Building Flexibility Into Contact Centre…

How to Avoid the Fairness Trap When Creating Schedules

How to Avoid the Fairness Trap When Creating Schedules

Recorded Webinar: How to Build Flexibility into Call Centre Schedules

Recorded Webinar: How to Build Flexibility into Call…

18 Goodwill Gestures to Build Better Employee Relationships

18 Goodwill Gestures to Build Better Employee…

The Biggest Problems Facing Contact Centres Today

The Biggest Problems Facing Contact Centres Today

20 Demand Planning Techniques for Your Call Centre

20 Demand Planning Techniques for Your Call Centre

20 Great Ways to Drive Down Customer Complaints

20 Great Ways to Drive Down Customer Complaints

Super-Agents: The Top Ten Qualities of Great Contact Centre Agents

Super-Agents: The Top Ten Qualities of Great Contact…

The Power of One

The Power of One

Reducing outbound calls (from a customer perspective)

Reducing outbound calls (from a customer perspective)

Outbound Dialling Using Answer Machine Detection: Banned or Not?

Outbound Dialling Using Answer Machine Detection: Banned…

8 Ways AI Is Already Changing WFM for the Better

How to Keep Your Promises to Customers

Can You Afford to Ignore Shadow Knowledge?

Xander Freeman Shares Latest Call Centre Helper Research on Zoom Podcast

8×8 Names Jamie Snaddon and Nerea Gandarias in New Roles

eBook: EU Data Sovereignty for the Contact Centre

Demo: Smarter Self-Service Powered by AI and Built to Learn from Every Interaction

Upcoming Events

14th October 2026

Unified Communications Expo (UCX) London 2026

18th October 2026

Customer Contact West 2026

Reversing the Sprawl…And Why More Isn’t Always Better

How to Fix The Most Common WFM Planning Mistakes

Upcoming Webinars

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?