Dave Vernon - Call Centre Helper

Dave Vernon

Dave Vernon, The Forum

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How to Nail Your Outbound Strategy

How to Nail Your Outbound Strategy

Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

32 Tips for Building Flexibility Into Contact Centre Schedules

32 Tips for Building Flexibility Into Contact Centre…

How to Avoid the Fairness Trap When Creating Schedules

How to Avoid the Fairness Trap When Creating Schedules

Recorded Webinar: How to Build Flexibility into Call Centre Schedules

Recorded Webinar: How to Build Flexibility into Call…

18 Goodwill Gestures to Build Better Employee Relationships

18 Goodwill Gestures to Build Better Employee…

The Biggest Problems Facing Contact Centres Today

The Biggest Problems Facing Contact Centres Today

20 Demand Planning Techniques for Your Call Centre

20 Demand Planning Techniques for Your Call Centre

20 Great Ways to Drive Down Customer Complaints

20 Great Ways to Drive Down Customer Complaints

Super-Agents: The Top Ten Qualities of Great Contact Centre Agents

Super-Agents: The Top Ten Qualities of Great Contact…

The Power of One

The Power of One

Reducing outbound calls (from a customer perspective)

Reducing outbound calls (from a customer perspective)

Outbound Dialling Using Answer Machine Detection: Banned or Not?

Outbound Dialling Using Answer Machine Detection: Banned…

Take the “Fear Factor” Out of Agent Role Play

Smarter Ways to Close the Loop on Customer Feedback

Top Games to Reinforce Agent Skills and Knowledge

Netcall and Box Partner to Make Information More Accessible

Five9 to Acquire Level AI in $325 Million Deal

What Contact Centres Are Doing Right Now - 2026 Edition

White Paper: Three Ways to Make Automated Customer Experiences More Human

Upcoming Events

10th November 2026

Future-Ready Planning: Trends and Skills for Modern Planners – Webinar

11th November 2026

Preparing for 2027: What the Latest Research Tells Us – Webinar

The Discipline Behind Achieving a ‘Return on Intelligence’

7 Outbound Dialler Features You Need In Your Call Centre

Upcoming Webinars

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success