Articles - Disability

16,647

A Guide to Improving Mental Health In the Contact Centre

865

How to Encourage Customers to Disclose Vulnerability

A teddy bear sits in a little wheelchair, with a leg in a bandage and plasters on its head

31,987

How To Deal With Vulnerable Customers

15,640

Battling Anxiety When Dealing with Customers

8,017

How to Tackle Call Centre Health Issues

2,390

Top Tips to Support Blind Employees in the Workplace

3,061

Contact Centres Provide New Career Path for the Deaf

3,245

How to Accommodate Call Centre Agents With Dyslexia

4,824

How to Accommodate Callers With Disabilities

lady-in-wheelchair

9,571

A practical guide to employing disabled call centre agents