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Articles - Disability

Discover our range of materials on supporting customers and employees with disabilities in call and contact centre environments.

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Genesys and Lighthouse Works Launch Software for Blind Advisors

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An Introduction to… Championing Neurodiversity in the Contact Centre

How to Encourage Customers to Disclose Vulnerability

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How To Deal With Vulnerable Customers

How to Tackle Call Centre Health Issues

Top Tips to Support Blind Employees in the Workplace

Contact Centres Provide New Career Path for the Deaf

How to Accommodate Call Centre Agents With Dyslexia

How to Accommodate Callers With Disabilities

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A practical guide to employing disabled call centre agents

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Editor's Pick

Thumbnail Ways to Reduce Friction Between Agents Working on Different Channels

Ways to Reduce Friction Between Agents Working on Different Channels

Thumbnail 7 Things Creative Team Leaders Do Better Than the Rest

7 Things Creative Team Leaders Do Better Than the Rest

Thumbnail How to Make Team Huddles More Engaging

How to Make Team Huddles More Engaging

Thumbnail 10 Quick Wins for Cheering Up Your Agents

10 Quick Wins for Cheering Up Your Agents

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Latest Resources

White Paper: Security as a Voice AI Strategy

White Paper: Security as a Voice AI Strategy

Report: Zendesk CX Trends 2025

Report: Zendesk CX Trends 2025

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Upcoming Events

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The Customer Show

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AI-Enhanced CRM – Benefits and Implementation

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AI in UK Healthcare – Empowering Better Patient Experiences

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Featured Articles

Thumbnail Welcome Calls: A Simple Way to Increase Customer Satisfaction

Welcome Calls: A Simple Way to Increase Customer Satisfaction

Thumbnail 15 Clarifying Questions For Customer Service

15 Clarifying Questions For Customer Service

Thumbnail When Is It OK to Hang-Up on a Customer?

When Is It OK to Hang-Up on a Customer?

Thumbnail How to Setup a Call Centre from Scratch – The Checklist

How to Setup a Call Centre from Scratch – The Checklist

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Popular Pages

Thumbnail The Top 25 Positive Words and Phrases for Customer Service

The Top 25 Positive Words and Phrases for Customer Service

Thumbnail The Top 50 Words to Describe Yourself on Your CV in 2024

The Top 50 Words to Describe Yourself on Your CV in 2024

Thumbnail Contact Centre Dashboard Excel Template – FREE Download

Contact Centre Dashboard Excel Template – FREE Download

Thumbnail The Phonetic Alphabet and How it Improves Customer Service

The Phonetic Alphabet and How it Improves Customer Service

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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