Articles - Disability

The inscription neurodiversity under the torn paper and colorful gear wheels.

1,518

An Introduction to… Championing Neurodiversity in the Contact Centre

17,220

A Guide to Improving Mental Health In the Contact Centre

1,004

How to Encourage Customers to Disclose Vulnerability

A teddy bear sits in a little wheelchair, with a leg in a bandage and plasters on its head

35,196

How To Deal With Vulnerable Customers

16,557

Battling Anxiety When Dealing with Customers

8,560

How to Tackle Call Centre Health Issues

2,492

Top Tips to Support Blind Employees in the Workplace

3,201

Contact Centres Provide New Career Path for the Deaf

3,412

How to Accommodate Call Centre Agents With Dyslexia

5,108

How to Accommodate Callers With Disabilities

lady-in-wheelchair

9,693

A practical guide to employing disabled call centre agents