Articles - Disability

The inscription neurodiversity under the torn paper and colorful gear wheels.

An Introduction to… Championing Neurodiversity in the Contact Centre

A Guide to Improving Mental Health In the Contact Centre

How to Encourage Customers to Disclose Vulnerability

A teddy bear sits in a little wheelchair, with a leg in a bandage and plasters on its head

How To Deal With Vulnerable Customers

Battling Anxiety When Dealing with Customers

How to Tackle Call Centre Health Issues

Top Tips to Support Blind Employees in the Workplace

Contact Centres Provide New Career Path for the Deaf

How to Accommodate Call Centre Agents With Dyslexia

How to Accommodate Callers With Disabilities

lady-in-wheelchair

A practical guide to employing disabled call centre agents