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Articles - Disability

Discover our range of materials on supporting customers and employees with disabilities in call and contact centre environments.

Portrait of blind person with white cane walking on the street

Genesys and Lighthouse Works Launch Software for Blind Advisors

The inscription neurodiversity under the torn paper and colorful gear wheels.

An Introduction to… Championing Neurodiversity in the Contact Centre

How to Encourage Customers to Disclose Vulnerability

A teddy bear sits in a little wheelchair, with a leg in a bandage and plasters on its head

How To Deal With Vulnerable Customers

How to Tackle Call Centre Health Issues

Top Tips to Support Blind Employees in the Workplace

Contact Centres Provide New Career Path for the Deaf

How to Accommodate Call Centre Agents With Dyslexia

How to Accommodate Callers With Disabilities

lady-in-wheelchair

A practical guide to employing disabled call centre agents

Puzzel Demo 101 Box

Editor's Pick

Thumbnail How to Practice Patience in Customer Service

How to Practice Patience in Customer Service

Thumbnail The Worst Examples of Saying “Sorry” to Customers

The Worst Examples of Saying “Sorry” to Customers

Thumbnail 15 Award-Winning Ideas from Teleperformance Contact Centre

15 Award-Winning Ideas from Teleperformance Contact Centre

Thumbnail Top Tips for Digital Channels – Forecasting and Scheduling

Top Tips for Digital Channels – Forecasting and Scheduling

Call Centre Helper is an Award Winning Magazine for Contact Centers, Customer Service, BPO and CX.
Hot Topics : CX - CCaaS - AI - Analytics - WFM

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