Articles - Disability

14,606

A Guide to Improving Mental Health In the Contact Centre

557

How to Encourage Customers to Disclose Vulnerability

A teddy bear sits in a little wheelchair, with a leg in a bandage and plasters on its head

25,772

How To Deal With Vulnerable Customers

13,777

Battling Anxiety When Dealing with Customers

6,591

How to Tackle Call Centre Health Issues

2,168

Top Tips to Support Blind Employees in the Workplace

2,695

Contact Centres Provide New Career Path for the Deaf

2,844

How to Accommodate Call Centre Agents With Dyslexia

4,139

How to Accommodate Callers With Disabilities

lady-in-wheelchair

9,180

A practical guide to employing disabled call centre agents