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Articles - Emotion
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21 Tips to Make Your Customers Feel Truly Valued
How to Develop Empathy as a Skill in Your Frontline Teams
How to Build an Emotional Connection with Customers
The Top Words and Phrases Customers Use to Express their Dissatisfaction
15 Tips for Building Emotional Intelligence in Customer Service
7 Steps to Evoke the Emotions You Want From Your Customers
3 Proven Ways to Cheer Up Your Team
Expert Strategies to Improve Customer Happiness
Emotional Intelligence FAQs Answered by an Expert
A Guide to Contact Centre Sentiment Analysis
Get Started With Proactive Customer Service
What Is Sentiment Analysis – How’s It Used in Call Centres?
How to Handle Emojis in Customer Service
Emojis in Customer Service – Cheeky or Charming?
The Top Qualities for a Contact Centre Advisor
Why Emotion Is the New Frontier in Customer Relations
3 Ways to Get Your Customers to Love Your Contact Centre
How to Measure Customer Emotion
10 Innovative Ways to Create Customer Value
Podcast: How Can You Use Customer Emotions to Your Advantage?
Live Chat Probably Costs More than Phone Call
Create Room to Breathe Instead of Making Knee-Jerk Reactions
3 Ways to Measure Customer Emotion in the Contact Centre
What is an Emoji?
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Editor's Pick
21 Amazing Habits to Foster in Your Frontline Agents
How to Develop Empathy as a Skill in Your Frontline Teams
Tackle the 3 A’s – Absence, Agent Burnout, and Attrition
10 Ways to Be More Customer Centric
Latest Resources
eBook: The Impact of AI on the Contact Centre
Webinar Replay: What Does an Excellent Customer Service Strategy Look Like
Upcoming Events
Unleash Gen AI-Powered Growth in Your Contact Center – Webinar
Tue 07 May 2024
HP | Poly Customer Welcome Centre Tour and Demo
Wed 08 May 2024
Latest Insights
Mastering CLI Compliance: Navigating Ofcom Regulations
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Featured Articles
The Key Elements of a CX Lifecycle and Ways to Improve It
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
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