Articles - EvaluAgent

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What to Say to an Angry Customer – With Example Words, Statements, and Phrases for Your Agents to Use
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Tackle the 3 A’s – Absence, Agent Burnout, and Attrition
Hands Holding Yellow and White Speech Bubbles Customer Service Empathy Statements
Empathy Statements for Customer Service With Examples
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Game On! 12 Use Cases for Gamification
2024 Contact Centre Predictions
Expert Predictions: What Will 2024 Bring for Contact Centres?
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How to Create a Contact Centre Quality Scorecard – With a Template Example
Customer Service Agents With Headsets Working In A Call Center
16 Ways to Reduce AHT – Without Damaging the Customer Experience
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How Often You Should Review Your Scorecards
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EvaluAgent Ranks #17 on Best UK Software Companies List
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Evaluagent Ranks in Flexa100 List
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Why You Shouldn’t Put Off Investing in QA
Empathy Statement Examples Video Cover Chris Mounce
4 Examples of Customer Service Empathy Statements
How Do I… Create a ‘Channel of Choice’ Experience?
What We Heard at Call & Contact Centre Expo 2022
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Introducing SmartView Custom Dashboards
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Customer Service Training for Call Centre Agents
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The Evolution of Contact Centre Management in the Remote Era
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5 Things You Need to Know About Consumer Duty Compliance
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7 Great Tips for Introducing Agent Self-Scoring to Your Team
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Make Every Interaction Count With 100% Analytics
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Evaluagent Takes Bronze in Stevie Awards
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Practical Tips for Improving Customer Service
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Employee Engagement Surveys and Employee Wellbeing
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What Is an Employee Engagement Survey?

Latest Reports

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White Paper: Voice in a Multichannel World
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White Paper: Artificial Intelligence - Its Place in the Contact Center
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White Paper: Consumer Duty Compliance Through Effective QA
 
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