Articles - Headsets

Headsets are one of the most essential tools in the contact centre, directly affecting comfort, call quality, and performance. This collection of expert reviews, practical guidance, and product comparisons explores how to choose and maintain the right headset for every role and environment. Learn about noise-cancelling technology, hygiene best practices, and wireless connectivity, along with tips for setup and troubleshooting. You can also find advice on how the right headset can reduce strain, improve clarity, and support employee wellbeing throughout the working day.