Where have all the headsets gone?


Do you keep on having to buy new headsets for your call centre?  Ever wondered where all those call centre headsets have gone?

Jonty Pearce thinks they may be in people’s cars.  Read on to find out more.

Jonty in the car

Give way, Bluetooth!  There’s a new use for call centre headsets – hands-free in the car!

I’ve been trying out a noise-cancelling call centre headset in the car and have been pretty impressed by the performance.  And I’m not that easily impressed.

Like many drivers I need to make calls from my car (obviously while it is safe and legal).  I have to date used a Nokia Bluetooth headset.  The problem is that it picks up lots of background noise.

So I’ve been experimenting with using my call centre headset in the car.  I have used a Plantronics Encore Pro headset connected to my iPhone.

They key component is a 3.5mm quick-release adaptor.  This is a short stubby cable that connects at one end to the quick-release clip on your call centre headset and at the other end into your iPhone.  I managed to scrounge an adaptor from Plantronics, but I think that you may be able to source cables on the web.

iphone2

The Plantronics Encore Pro is a noise-cancelling headset that is designed for noisy environments and it worked very well in the car.  I have been using it for the past two months and most people that I have spoken with had no idea that I was in the car.  When quizzed, most people had known that I was not on a regular phone line and had thought that I was making an IP call.  I have now thrown out the Bluetooth headset and now keep the Encore Pro in my glove compartment.

If it works for me it would probably work for anyone else who travels a lot – for example a sales person.   I’d be interested to know if anyone else has had a similar experience.

NB. Please make sure that you are safe and legal before making a call from your car.

So if you ever wondered where all those call centre headsets end up, maybe you need to look in the car park.

Published On: 9th Dec 2009 - Last modified: 30th Jun 2017
Read more about - Technology, , ,


5 Comments
  1. The special cable is called the Plantronics MO300, and there are range of variants designed for use with the most popular mobile phones (including the iPhone). These are available from telecoms resellers.

    Paul Clark 9 Dec at 8:14 pm
  2. Paul

    I’ve had a look online and there are quite a number of variants of this cable, but are for other mobile phones.

    I think that it is the Plantronics MO300-IP /BB1 that is the version that works with the iPhone.

    Jonty Pearce 10 Dec at 11:14 am
  3. I dont think the staff would been seen dead wearing one of these out side of work. Try a headset amnesty for a couple of weeks, you’ll soon find hundreds of pounds of headsets return!

    Rob Watkins 10 Dec at 1:41 pm
  4. You can also use a 2.5mm to 3.5mm adapter to connect the Blackberry to your old call centre telephone headsets. Works a treat!

    telephoneheadsetsguy 12 Dec at 6:33 pm
  5. Jonty,

    This is a great piece of recycling!!

    I however use a Plantronics Voyager Pro Bluetooth Headset which has fantastic Noise Reduction – even with the window wide open or a kettle boiling next to you, the other party is unaware of any background noise.

    For this reason I now use the headset out of choice on most calls, whether I am travelling or not.

    Nick Wilkinson

    Nick Wilkinson 11 Feb at 4:46 pm
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