Essential Call Centre Tools

Interactive Training Sheet – Building Rapport

Published On: 12th May 2023 08:00 - Modified: 17th Nov 2025

Here is a new interactive training sheet on building rapport – kindly provided by Kim Ellis, Chief Learning Architect at Go Ginger Learning Solutions.

This interactive training sheet will help agents to:

Better understand what rapport is (and isn’t)
Identify 5 techniques they can use to increase their rapport capabilities

Click here to download the Interactive Training Sheet on Building Rapport.

Interactive Training Sheet – Building Rapport
Version:	1
Date Added:	21st April 2023
Category:	Tools
Download Link:	Download

Author
Robyn Coppell

Robyn Coppell has worked as Digital Content Manager for Call Center Helper since 2021. After University her first job was in a contact centre and has stayed in this space ever since.

She has experience of contact centre operational management, software systems, css and php coding. She edits a lot of the guest content that is published on Call Centre Helper.

Connect with Robyn on LinkedIn

Interactive Training Sheet – Building Rapport

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