Here is a new interactive training sheet on building rapport – kindly provided by Kim Ellis, Chief Learning Architect at Go Ginger Learning Solutions.
This interactive training sheet will help agents to:
- Better understand what rapport is (and isn’t)
- Identify 5 techniques they can use to increase their rapport capabilities
Click here to download the Interactive Training Sheet on Building Rapport.
Author: Robyn Coppell
Reviewed by: Hannah Swankie
Published On: 12th May 2023 - Last modified: 17th Nov 2025
Read more about - Essential Call Centre Tools, Kim Ellis
