Webinar: How Real-Time Coaching Improves Agent Effectiveness


Webinar Image

Webinar Date - Thursday 9th May 2019 at 14:00pm UK time

Click here to register

Contact centres are constantly looking for ways to maximise the potential of agent-customer conversations and create positive experiences. Good coaching lies at the heart of this.

In this webinar, we discuss innovative ways of training agents to unlock this potential and improve customer happiness, with a specific focus of coaching in real-time.

And as it will be an interactive webinar, you will also have the opportunity to share tips and ask questions of the audience and other attendees. We run an interactive chat room in parallel with the webinar.

Panellists

Kim Ellis- Headshot
Kim Ellis
Training Consultant
Frank Sherlock- Headshot
Frank Sherlock
CallMiner
Rachael Boynton- Headshot
Rachael Boynton
Call Centre Helper

Topics to be discussed

  • Contact centre coaching initiatives
  • Improving both the customer and agent experience
  • Implementing a real-time strategy
  • Better utilising your agents’ time
  • Contact centre analytics
  • The role of technology
  • Top tips from the audience
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This webinar is brought to you by Call Centre Helper and is sponsored by CallMiner.

You won't want to miss this exciting webinar.

Click here to register


This webinar is held at 14:00pm UK time, 15:00pm in Paris, 15:00pm in South Africa and 9:00am in New York. A replay facility will also be available.

If you are attending one of our webinars for the first time, we suggest you arrive 10 minutes early to allow for the software to download successfully.


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