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Articles - Nicky Hjerpe

Nicky Hjerpe, Head of Product Marketing and Campaigns at Netcall

Connect with Nicky on LinkedIn

Robot hand putting money into a piggy bank

The ROI of AI in the Public Sector

Artificial Intelligence Entity Using Voice to Communicate as Represented by Soundwave

Breaking Down Language Barriers with Live AI Translation

Chatbot concept

Beyond Chatbots: How AI Agents Are Becoming Your Digital Colleagues

Omnichannel concept

What is Omnichannel Customer Service?

Contact Centre Technology Concept

Boosting CX With Technology – A Low-Code Approach

Workflow Process and Automation Concept

The Benefits of Process Automation Contact Centres

Sad to happy faces on yellow background

The Cost of Poor CX and How to Turn It Around

Cloud technology

How the Cloud is Transforming Organisations the World Over

Low Code Concept

10 Benefits of Low-Code Application Development in Contact Centres

Insurance technology concept

4 Tactical Tech ‘Wins’ Now Within Reach for UK Insurers

Content Guru Gartner MQ box

Editor's Pick

Thumbnail Turn a Bad Team Leader Into a Good Team Leader

Turn a Bad Team Leader Into a Good Team Leader

Thumbnail Which Soft Skills Do CX Leaders Really Need?

Which Soft Skills Do CX Leaders Really Need?

Thumbnail 7 Ways You’re Punishing Your Best Agents Right Now

7 Ways You’re Punishing Your Best Agents Right Now

Thumbnail What’s Really Ruining Empathy in Customer Service?

What’s Really Ruining Empathy in Customer Service?

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