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Articles - Nicky Hjerpe

Nicky Hjerpe, Head of Product Marketing and Campaigns at Netcall

Connect with Nicky on LinkedIn

Robot hand putting money into a piggy bank

The ROI of AI in the Public Sector

Contact Centre Technology Concept

Boosting CX With Technology – A Low-Code Approach

Insurance technology concept

4 Tactical Tech ‘Wins’ Now Within Reach for UK Insurers

Low Code Concept

10 Benefits of Low-Code Application Development in Contact Centres

Workflow Process and Automation Concept

The Benefits of Process Automation Contact Centres

Sad to happy faces on yellow background

The Cost of Poor CX and How to Turn It Around

Cloud technology

How the Cloud is Transforming Organisations the World Over

Synthflow Voice AI Security Report box

Editor's Pick

Thumbnail Ways to Reduce Friction Between Agents Working on Different Channels

Ways to Reduce Friction Between Agents Working on Different Channels

Thumbnail 7 Things Creative Team Leaders Do Better Than the Rest

7 Things Creative Team Leaders Do Better Than the Rest

Thumbnail How to Make Team Huddles More Engaging

How to Make Team Huddles More Engaging

Thumbnail 10 Quick Wins for Cheering Up Your Agents

10 Quick Wins for Cheering Up Your Agents

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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