Nicky Hjerpe - Call Centre Helper

Connect with Nicky on LinkedIn "> Nicky Hjerpe - Call Centre Helper

Nicky Hjerpe

Nicky Hjerpe, Head of Product Marketing and Campaigns at Netcall

Connect with Nicky on LinkedIn

Recent Articles Most Viewed Articles

A Guide to Conversational AI

A Guide to Conversational AI

What Is Customer Sentiment Analysis?

What Is Customer Sentiment Analysis?

What is Omnichannel Customer Service?

What is Omnichannel Customer Service?

Beyond Chatbots: How AI Agents Are Becoming Your Digital Colleagues

Beyond Chatbots: How AI Agents Are Becoming Your Digital…

Breaking Down Language Barriers with Live AI Translation

Breaking Down Language Barriers with Live AI Translation

The ROI of AI in the Public Sector

The ROI of AI in the Public Sector

Boosting CX With Technology – A Low-Code Approach

Boosting CX With Technology – A Low-Code Approach

4 Tactical Tech ‘Wins’ Now Within Reach for UK Insurers

4 Tactical Tech ‘Wins’ Now Within Reach for UK Insurers

10 Benefits of Low-Code Application Development in Contact Centres

10 Benefits of Low-Code Application Development in…

The Benefits of Process Automation Contact Centres

The Benefits of Process Automation Contact Centres

The Cost of Poor CX and How to Turn It Around

The Cost of Poor CX and How to Turn It Around

How the Cloud is Transforming Organisations the World Over

How the Cloud is Transforming Organisations the World Over

How to Keep Your Promises to Customers

Can You Afford to Ignore Shadow Knowledge?

13 CXA Mistakes Every Contact Centre Leader Should Avoid

8×8 Names Jamie Snaddon and Nerea Gandarias in New Roles

PCI Pal Launches New Brand Identity

White Paper: Three Ways to Make Automated Customer Experiences More Human

Zoom in on CX Podcast Series

Upcoming Events

14th October 2026

Unified Communications Expo (UCX) London 2026

15th October 2026

Planning for Outsourcers: BPO WFM Best Practices – Webinar

Five Ways to Expand AI Across Your Contact Centre

How to Manage a Successful AutoQA Migration

Upcoming Webinars

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?