Nicky Hjerpe - Call Centre Helper

Connect with Nicky on LinkedIn "> Nicky Hjerpe - Call Centre Helper

Nicky Hjerpe

Nicky Hjerpe, Head of Product Marketing and Campaigns at Netcall

Connect with Nicky on LinkedIn

Recent Articles Most Viewed Articles

A Guide to Conversational AI

A Guide to Conversational AI

What Is Customer Sentiment Analysis?

What Is Customer Sentiment Analysis?

What is Omnichannel Customer Service?

What is Omnichannel Customer Service?

Beyond Chatbots: How AI Agents Are Becoming Your Digital Colleagues

Beyond Chatbots: How AI Agents Are Becoming Your Digital…

Breaking Down Language Barriers with Live AI Translation

Breaking Down Language Barriers with Live AI Translation

The ROI of AI in the Public Sector

The ROI of AI in the Public Sector

Boosting CX With Technology – A Low-Code Approach

Boosting CX With Technology – A Low-Code Approach

4 Tactical Tech ‘Wins’ Now Within Reach for UK Insurers

4 Tactical Tech ‘Wins’ Now Within Reach for UK Insurers

10 Benefits of Low-Code Application Development in Contact Centres

10 Benefits of Low-Code Application Development in…

The Benefits of Process Automation Contact Centres

The Benefits of Process Automation Contact Centres

The Cost of Poor CX and How to Turn It Around

The Cost of Poor CX and How to Turn It Around

How the Cloud is Transforming Organisations the World Over

How the Cloud is Transforming Organisations the World Over

How to Speed Up and Simplify Your Security Process

5 Mistakes Every CX Job Seeker Should Avoid in an AI World

10 Customer-Centric Ideas We Heard at Adanola

Salesforce to Acquire Cresta to Expand AI Voice Capabilities

8×8 Help Teams Start Every Customer Conversation With Context

Five9 Named a Gartner Leader for the Ninth Time

Guide: Are Your Agents Ready?

Upcoming Events

4th November 2026

DemoNow: From Conversation to Action with Dialogue Studio

5th November 2026

ScorebuddyCX Unplugged

7 Outbound Dialler Features You Need In Your Call Centre

From AI Insights to Action: Closing the Coaching Gap

Upcoming Webinars

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success