Translate
Menu
Home
Articles +
Articles
Hints and Tips
Customer Experience
Service Strategy
Management
Skills
WFM
Quality
Technology +
Technology
Tech
WFM
AI
Analytics
CCaaS
Knowledge Management
Voice of Customer
Webinars +
Webinars
Webinars
Recorded Webinars
Insights +
Insights
Expert Insights
Blogs
Latest News
Events
Case Studies
Videos
LinkedIn Community
Resources +
Resources
Reports
Research
Erlang Calculator
Directory
Recorded Webinars
Newsletter
Tools +
Tools
Erlang Calculator
Forecasting
Excel Calculator
Free Downloads
Call Monitoring Form
Jargon
Events +
Events
Events
Webinars
Recorded Webinars
Videos
Advertise +
Advertise
Advertise
Media Pack
About Us
Articles - Nicky Hjerpe
Nicky Hjerpe, Head of Product Marketing and Campaigns at Netcall
Connect with Nicky on LinkedIn
RECENT
POPULAR
Beyond Chatbots: How AI Agents Are Becoming Your Digital Colleagues
Breaking Down Language Barriers with Live AI Translation
The ROI of AI in the Public Sector
Boosting CX With Technology – A Low-Code Approach
4 Tactical Tech ‘Wins’ Now Within Reach for UK Insurers
10 Benefits of Low-Code Application Development in Contact Centres
The Benefits of Process Automation Contact Centres
The Cost of Poor CX and How to Turn It Around
How the Cloud is Transforming Organisations the World Over
Editor's Pick
7 Ways You’re Punishing Your Best Agents Right Now
What’s Really Ruining Empathy in Customer Service?
Stop Driving Up Your Sickness Levels!
How to Nail Your Outbound Strategy
Latest Resources
Gartner Research - AI in CX: From Hype to Impact
eBook: The Ultimate Guide to Creating an Effective Omnichannel Customer Experience
Upcoming Events
Five9 CX Summit
Women in CX UnConference USA
Latest Blogs
Generative AI in Call Centres: Use Cases, Benefits, and Best Practices
How AI is Transforming Workforce Scheduling
Featured Articles
Welcome Calls: A Simple Way to Increase Customer Satisfaction
15 Clarifying Questions For Customer Service
When Is It OK to Hang-Up on a Customer?
How to Setup a Call Centre from Scratch – The Checklist
Popular Pages
The Top 25 Positive Words and Phrases for Customer Service
The Top 50 Words to Describe Yourself on Your CV in 2025
Contact Centre Dashboard Excel Template – FREE Download
The Phonetic Alphabet and How it Improves Customer Service
