Customer Service Essentials for Small Businesses


Customer Service concept

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We’re living in the age of the customer, where experience reigns supreme. In fact, buyers today are likely to stick with a company that offers awesome service even if it costs a little more.

This is great news for small businesses; you might not be able to compete with huge companies when it comes to price, but you’re a lot closer to your customers than some of the big players can ever hope to be.

But delighting customers isn’t always a walk in the park. Even the best small businesses could use an advantage today, as everyone clamors to up their customer service game.

That’s why we’ve created the RingCentral Customer Service Essentials bundle. It’s a lean pack of tools that has all the features you need for next-level customer experiences, without any extra costs.

Let’s look at how this bundle could save your small business time, money and customers!

4 Ways the Customer Service Essentials Bundle Helps Small Businesses

1. Delight More Customers

With RingCentral, you can cut down on wait times and improve first-call resolution with customisable voice menus and call routing. Your service team can answer calls at their desk, on their computer, or even on their mobile device. Plus, you can text and fax customers right from the app

The world today is in the palm of a customer’s hand. It’s more important than ever to offer a stellar experience the first time, and Customer Service Essentials can help!

2. Supercharge Team Collaboration

Say goodbye to mile-long email threads!

Keeping up has never been easier. That’s because all of your teams live and work in the same app!

Our instant messaging feature comes with a lot of powerful features to keep your team on track, like:

  • 1:1 and group messaging
  • Share and store files
  • Pin important conversations for later
  • Set tasks and create calendar invites
  • Add guests to group chats for easy back-and-forth with clients and stakeholders
  • And more!

3. Dig into the Data for Better Decision-Making

Data is a beautiful thing. Unlike relying on your gut, data is a smarter, less risky way to make big decisions about your business. Plus, looking into the numbers could help prevent problems before they build up.

That’s why RingCentral Live Reports comes standard with this bundle. It’s a lean, mean set of tools that help you get important insights on every step of the customer service journey. You’ll get:

  • Agent and call queue performance reports
  • Line of business analytics
  • Quality-of-service reports

With Live Reports, you can make better decisions about staffing schedules, agent performance, call resolution and a lot more.

4. Get More Done…Without Breaking the Bank

No one understands a tight budget better than a small business owner. That’s why the Customer Service Essentials bundle doesn’t hit you with unfair charges.

You’ll get the core RingCentral features, powerful business phone, team messaging, and video conferencing, plus the live reporting you need to set your customer service apart from the pack. That’s it! No frills, no fuss. Just an affordable set of tools that are easy to use and understand.

Bonus: having all the features inside the app means less toggling between apps for your team. That means more efficient work all day!

Browse the Customer Service Essentials Bundle and See the Difference

Providing the ideal customer experience is critical to the health of your small business. Luckily, you’re just a few clicks away from having the tools you need!

This blog post has been re-published by kind permission of RingCentral – View the original post

To find out more about RingCentral, visit their website.

Published On: 27th Jul 2022
Read more about - Contact Centre News,


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