Articles - Speech Recognition
Speech recognition technology is helping contact centres work faster, smarter, and more efficiently. This topic brings together expert articles, real-world examples, and practical guidance on how to apply speech recognition across customer contact operations. Learn how automated speech tools support routing, analytics, and compliance, and how they can enhance accessibility and self-service. You’ll also find advice on accuracy, integration, and emerging uses of speech AI, giving you a clear view of how this technology can improve both agent performance and customer satisfaction.
