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Articles - Tim Richter

Tim Richter, Senior Director of Product Marketing, Five9

Connect with Tim on LinkedIn

ai vs human concept

Will Customer Service Leaders Become the Next “AI Strategists”?

Person working in a call centre shrugging their shoulders

WEM or WFO? What’s the Difference, and Why Does It Matter?

Five9 Business Leaders CX Report 2025 Box

Editor's Pick

Thumbnail How to Practice Patience in Customer Service

How to Practice Patience in Customer Service

Thumbnail The Worst Examples of Saying “Sorry” to Customers

The Worst Examples of Saying “Sorry” to Customers

Thumbnail 15 Award-Winning Ideas from Teleperformance Contact Centre

15 Award-Winning Ideas from Teleperformance Contact Centre

Thumbnail Top Tips for Digital Channels – Forecasting and Scheduling

Top Tips for Digital Channels – Forecasting and Scheduling

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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