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Articles - Top Story

Discover our selection of top stories that have been published on Call Centre Helper.

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Call Volumes Up? Here’s What You Can Do About It

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How to Support an Agent After an Angry Call

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Successful Customer Retention Strategies From Specsavers

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3 Technology Mistakes That Are Probably Ruining Your Contact Centre

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How to Turn a Bad Agent Into a Good Agent

Video Image: Top Tips to Optimize Occupancy and Utilization

Top Tips to Optimize Occupancy and Utilization

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7 Effective Ways to Monitor Complaints

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Expert Strategies to Improve Customer Happiness

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The Top 5 Agent Performance Metrics

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10 Tips to Elevate Real-Time Adherence

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Drive Success! 40 Tips to Boost Team Performance

Video Image: 3 Ways to Measure Customer Emotion in the Contact Centre

Ways to Measure Customer Emotion in the Contact Centre

Ways Technology Helps Exceed Service Level Targets on paper

7 Ways Technology Can Help Exceed Service Level Targets

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5 Soft Skills Every Agent Needs Before Taking Their First Call

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Steps to Creating ‘Super-Fan’ Customers

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Top 10 Ideas to Boost Contact Centre Efficiency

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21 Ways to Make Your Contact Centre a Nicer Place to Work

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Top Tips for Workforce Management (WFM)

Video Image: 4 Examples of Customer Service Empathy Statements

Examples of Customer Service Empathy Statements

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The Top Stories of 2023

2024 Contact Centre Predictions

Expert Predictions: What Will 2024 Bring for Contact Centres?

Get the most out of live chat

3 Quick-Fire Ways to Get the Most Out of Live Chat

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How Call Analytics Can Improve the Contact Centre

Whats happening with CRM today?

CRM Today: How the Best Contact Centres Are Using CRM