Vatsana Gordon - Call Centre Helper

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Vatsana Gordon

Vatsana (Vosy) Gordon is a Resource Planning pro with a passion for efficiency and engagement, taking the headache out of planning your workforce.

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Our Top Stories of 2024

Our Top Stories of 2024

3 Proven Ways to Cheer Up Your Team

3 Proven Ways to Cheer Up Your Team

Top Tips for Workforce Management (WFM)

Top Tips for Workforce Management (WFM)

Webinar Recording: Unlocking the Latest WFM Secrets

Webinar Recording: Unlocking the Latest WFM Secrets

How to Manage Holiday and Vacation in the Contact Centre

How to Manage Holiday and Vacation in the Contact Centre

32 Tips for Building Flexibility Into Contact Centre Schedules

32 Tips for Building Flexibility Into Contact Centre…

Finding the Right Balance in Workforce Flexibility

Finding the Right Balance in Workforce Flexibility

Workforce Planning: 20 Fundamental Rules

Workforce Planning: 20 Fundamental Rules

Recorded Webinar: How to Build Flexibility into Call Centre Schedules

Recorded Webinar: How to Build Flexibility into Call…

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

Upcoming Events

29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

29th September 2026

2026 QATC Annual Conference

Customer Satisfaction Survey Best Practices: A Complete Guide

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?