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About Us
Articles - Vulnerable Customers
Browse our range of content on supporting and identifying vulnerable customers in contact centres.
RECENT
POPULAR
Latest Trends in Technology, Metrics, and Channel Choice
Many Contact Centres Not Supporting Vulnerable Customers
Webinar Recording: Treating Vulnerable Customers Fairly
Supporting Vulnerable Customers in a Digital World
How Signposting Helps Businesses to Support Vulnerable Customers
How to Encourage Customers to Disclose Vulnerability
How To Deal With Vulnerable Customers
Recorded Webinar: Giving Excellent Customer Service to Vulnerable People
How to Write to Vulnerable Customers
Editor's Pick
How to Practice Patience in Customer Service
The Worst Examples of Saying “Sorry” to Customers
15 Award-Winning Ideas from Teleperformance Contact Centre
Top Tips for Digital Channels – Forecasting and Scheduling
Latest Resources
White Paper: Creating Delightful Retail Customer Experiences
Case Study: How British Airways’ Customer Service Is Soaring To New Heights
Upcoming Events
Customer Experience & Contact Center Forum – UK
Scale Collections Operations Without Scaling Costs – Webinar
Latest Blogs
9 Ways to Unlock Scheduling Flexibility and Gamify Shift Management
How to Roll Out an AI Copilot Your Support Team Will Actually Use
Featured Articles
Welcome Calls: A Simple Way to Increase Customer Satisfaction
15 Clarifying Questions For Customer Service
When Is It OK to Hang-Up on a Customer?
How to Setup a Call Centre from Scratch – The Checklist
Popular Pages
The Top 25 Positive Words and Phrases for Customer Service
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template – FREE Download
The Phonetic Alphabet and How it Improves Customer Service
