Articles - Vulnerable Customers

Supporting vulnerable customers requires empathy, awareness, and the right training. This section brings together expert articles, case studies, and practical guidance on identifying and assisting vulnerable individuals in contact centres. Learn how to recognise signs of vulnerability, adapt communication styles, and create supportive processes that protect both customers and advisors. From specialist training programmes to regulatory insights and real-world stories, these resources will help your teams deliver fair, compassionate, and compliant customer care.