The Benefits of Desktop Virtualization Related Articles What to Look for When Buying an Agent Desktop What Is a Unified Desktop? What to look for when buying - a contact centre desktop application What Are Virtual Agents? Benefits and Getting Started © VideoFlow - Adobe Stock - 411587082 Filed under - Industry Insights, Wisper The virtualisation of a workstation consists in representing a virtual image of the user’s workstation. In this box, this process works directly on the user’s computer and does not require a server infrastructure. Today, more and more companies are using desktop virtualisation. Indeed, many advantages are put forward: Security: Desktop virtualisation also allows you to secure your workstations. Each time your virtual PCs start up, they are automatically cleaned of any malicious installations, whether intentional or unintentional. They recover the image defined by the administrator, a PC like new every morning. Productivity / Efficiency: The time to repair a workstation is greatly reduced. In the past, if a problem occurred, the employee would have to open a ticket, wait for the trip and then the repair. In contrast, thanks to virtualisation, all workstations are managed by a central administration console, which allows users to: Update the user environment Connect to the user’s interface to support the user Start/restart or restore a work environment An Unparalleled ROI: In fact, measuring the time of travel and intervention on each user compared to a centralized administration console allows you to achieve the same result in a few clicks and deploy dozens of environments in a few clicks. Author: Guest Author Published On: 7th Oct 2021 - Last modified: 12th Oct 2021 Read more about - Industry Insights, Wisper Recommended Articles What to Look for When Buying an Agent Desktop What Is a Unified Desktop? What to look for when buying - a contact centre desktop application What Are Virtual Agents? Benefits and Getting Started Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter