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About Us
Articles - Wisper
1,739
The Biggest Problems Facing Contact Centres Today
51
The Benefits of Desktop Virtualization
50
A New Work Culture
Wisper Launches Its Indirect Sales Programme
2,334
A Checklist for Implementing… Performance Management Tools
4,053
18 Characteristics of Great Customer Service
3,985
19 Golden Rules for Call Monitoring
170
Overcoming the Challenges of Virtual Desktops
81
IT Costs in the Cloud Era
2,050
A Checklist for Implementing… Speech Analytics
4,783
18 Simple Ideas to Reduce Your Abandon Rate
3,469
20 Great Ways to Drive Down Customer Complaints
176
How to Manage a Successful Remote Work Reset
255
Case Study: Comdata Implements a New Virtual Desktop Solution
87
What Will Tomorrow’s Workstation Look Like?
265
How to Avoid Agent Burnout During COVID-19
454
The 5 Worst Enemies of Performance on Your Users’ Computers
181
Is It Time to Embrace Desktop as a Service?
815
Computer Equipment Rental: Advantages and Disadvantages
169
Wisper Acquires Avencall Xivo
404
5 Eco-Friendly Actions to Reduce Digital Pollution
6,451
30 Contact Centre Predictions for 2021
Editor's Pick
Should Customer Service Leaders Fear ChatGPT?
The Top Scheduling Challenges and How to Fix Them
Ways to Make Working in a Contact Centre Fun
28 Effective Ways to Build Rapport With Customers and Clients
Latest Resources
Download: The Modern WFM Platform RFP Template
The Ultimate Guide to Creating an Effective Omnichannel Customer Experience
Upcoming Events
Best Practice and Live Demonstration with Calabrio
Tue 13 Jun 2023
5 Strategies to Boost Finserv and Insurance Contact Center Performance and CX – webinar
Tue 13 Jun 2023
Latest Insights
Bringing Generative AI to Healthcare Through the Contact Centre
A Workforce Manager’s Guide to Better Back-Office Operations
Latest News
The Contact Company Selects Calabrio WFM
Five9 Earns Metrigy MetriStar Top Provider Award
Popular Pages
Top 50 Positive Words and Phrases – With Examples
The Top 50 Words to Describe Yourself on Your CV
Contact Centre Dashboard Excel Template
What is the Phonetic Alphabet?
