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Articles - Wisper
1,312
The Biggest Problems Facing Contact Centres Today
51
The Benefits of Desktop Virtualization
A New Work Culture
Wisper Launches Its Indirect Sales Programme
1,727
A Checklist for Implementing… Performance Management Tools
1,689
18 Characteristics of Great Customer Service
2,794
19 Golden Rules for Call Monitoring
Overcoming the Challenges of Virtual Desktops
54
IT Costs in the Cloud Era
Wisper Announce a New Addition to Their ceBoxOS Solution
1,273
A Checklist for Implementing… Speech Analytics
2,777
18 Simple Ideas to Reduce Your Abandon Rate
1,542
20 Great Ways to Drive Down Customer Complaints
89
How to Manage a Successful Remote Work Reset
93
Case Study: Comdata Implements a New Virtual Desktop Solution
What Will Tomorrow’s Workstation Look Like?
216
How to Avoid Agent Burnout During COVID-19
64
The 5 Worst Enemies of Performance on Your Users’ Computers
124
Is It Time to Embrace Desktop as a Service?
Computer Equipment Rental: Advantages and Disadvantages
69
Wisper Acquires Avencall Xivo
218
5 Eco-Friendly Actions to Reduce Digital Pollution
5,362
30 Contact Centre Predictions for 2021
Editor's Pick
The UK Phonetic Alphabet
Customer Service Greeting Messages – The Good, the Mediocre and the Innovative
Beware of Watermelon Metrics
6 Key Steps to Deliver a Measurable Improvement in Contact Centre Performance
Latest Resources
eBook: Contact Centre Agent Wellbeing
eBook: Migrating Your Contact Center to the Cloud
Upcoming Events
Enhancing Government to Citizen Engagement through the Digital Evolution
Wed 18 May 2022
3 Contact Center Decisions That Drive Profitable Customer Experiences – Webinar
Tue 24 May 2022
Latest Insights
Adapting Agent Engagement to Survive the Great Resignation
Bulletproof Your Compliance With Customer Experience Technology
Latest News
Vonage Chosen to Power Telehealth Services
CallMiner Leader in 2022 Speech Analytics SPARK Matrix
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