European Contact Centre and Customer Service Exchange 2024 Related Articles Definition: Contact Centre Jargon and Terminologies 50 Quick Ideas to Improve Contact Centre Performance Time for a call centre exchange? 2024 European Contact Centre & Customer Service Awards Open for Entries 102 Filed under - Archived Content, EvaluAgent Stories and ideas to evolve your customer contact operation Grounded in the award-winning projects and teams of those that won at the European Contact Centre & Customer Service Awards 2023, The Exchange is a 3-day virtual event designed to give you access to case studies from organisations that are evolving their operations, progressing their customer experiences and are happy to share what they have achieved that won them Gold, Silver or Bronze. You will also get to hear sound advice from industry experts who are working with organisations across Europe to support their ambitions to deliver superior customer and colleague experiences. Discover the stories behind the ECCCSA winners Get tips and advice from industry experts Participate in live Q&As with industry leaders Author: Robyn Coppell Published On: 9th Feb 2024 - Last modified: 22nd Mar 2024 Read more about - Archived Content, EvaluAgent Recommended Articles Contact Centre Jargon and Terminologies 50 Quick Ideas to Improve Contact Centre Performance Time for a call centre exchange? 2024 European Contact Centre & Customer Service Awards Open for Entries Related Reports White Paper: Voice in a Multichannel World White Paper: Artificial Intelligence - Its Place in the Contact Center Contact Centre Reports, Surveys and White Papers Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter