Location : Virtual
Stories and ideas to evolve your customer contact operation
Grounded in the award-winning projects and teams of those that won at the European Contact Centre & Customer Service Awards 2023, The Exchange is a 3-day virtual event designed to give you access to case studies from organisations that are evolving their operations, progressing their customer experiences and are happy to share what they have achieved that won them Gold, Silver or Bronze.
You will also get to hear sound advice from industry experts who are working with organisations across Europe to support their ambitions to deliver superior customer and colleague experiences.
- Discover the stories behind the ECCCSA winners
- Get tips and advice from industry experts
- Participate in live Q&As with industry leaders