UJET Marks 25 Straight Quarters as G2 Leader

UJET has retained its position as a G2 Leader in contact centre Operations for the 25th consecutive quarter, according to G2’s Summer 2026 report.

The company reported that 98% of reviewers rated the platform four or five stars, while 93% said they would recommend it to a peer. UJET also received the highest satisfaction score in the contact centre Operations category for the reporting period.

According to the report, UJET scored above category averages in several operational areas, including Ease of Setup (97%), Quality of Support (96%), Ease of Use (97%), and Meets Requirements (95%).

The company also highlighted customer-rated feature scores, including:

• Natural Language Interaction – 98%
• Cross-system Integration – 98%
• Proactive Assistance – 98%

These scores were between 12 and 15 percentage points above category averages.

UJET pointed to G2’s review methodology as part of the significance of the rankings. The platform verifies reviewer identities, moderates submissions, and applies recency weighting to reviews over time.

The company also referenced customer feedback published on G2, including comments around usability, integrations, reliability, and onboarding.

“UJET brings everything from calls, chats, customer details, and interaction history into one place. This saves a lot of time and reduces the need to switch between multiple tools. Overall, UJET boosts productivity while keeping the workflow more organized and less stressful.”

“The call quality and 99.9% uptime continue to be the backbone of my customer support, ensuring that technical glitches never get in the way of a good conversation.”

“UJET is the best for being user-friendly. It syncs well with the other tools we have, which makes the workload easy. It is very efficient for our daily work as it offers functions that can modify the way you want to handle calls, email, or chat.”

“The functions are straightforward to pick up through self-exploration, and it doesn’t require any formal training.”

In addition to contact centre Operations, UJET said it also placed in G2’s Telecom Services for call centres and Live Chat Grids.

You can download a copy of the full report here.

For more information about UJET - visit the UJET Website

About UJET

UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights.

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Author: Hannah Swankie
Reviewed by: Jo Robinson