Articles - UJET

Discover and explore our UJET content collection, including articles, blogs, news stories, case studies, resources and more.

Next
RECENT
POPULAR
Top Webinars of 2025
Our Top Webinars of 2025
A red note with handwriting BUILD RAPPORT
New Ways to Help Agents Build Rapport
Women with shapewear on
Case Study: SPANX Significantly Improves Efficiency With UJET
Theme park roller-coaster attraction
Case Study: Herschend Decreases AHT by 12% With UJET
2026 Contact Centre Predictions
Top Contact Centre Predictions for 2026
Dog walker
Case Study: Wag! Reduced Average Wait Time by 50% With UJET
2 Jigsaw pieces coming together - Acquisition concept
UJET Acquires Spiral to Deepen AI Capabilities
Create a “Win–Win” Self-Service Strategy
Contactless Payment Machine
Case Study: Zettle by PayPal Reduced Agent Training Time by 50% With UJET
ccexpo-lead-image
What Not to Miss at Contact Centre Expo 2025
Forecasting concept with graphs
What’s Happening With Forecasting Right Now?
2 people pushing jigsaw pieces together
UJET and Laivly Announce a Partnership to Accelerate AI Adoption
Quality assurance concept checklist
Stay Ahead in QA and Call Recording
Video Image: The Evolution of Voice of the Customer
The Evolution of Voice of the Customer
chess strategy set
How to Nail Your Outbound Strategy
Five faces on a pink background
CX Myth #5: Customers Care About Features
UJET Boosting Customer Satisfaction in Contact Centres webinar ad
Recorded Webinar: Boosting Customer Satisfaction in Contact Centres
Customer data sheet
CX Myth #4: The More Customer Data Tools You Integrate, The Better Your Stack
Omnichannel concept
CX Myth #3: Omnichannel Means Offering More Channels
the 2025 ISG's contact centres buyers guide image
ISG’s 2025 Buyers Guide for Contact Centers
Robot hand touching digital AI
CX Myth #2: Great CX Starts with Automation and AI
Person sat at desk with clock and icons
The Secrets to Scheduling Multiskilled Agents
CRM Dashboard with figures of people looking over it
CX Myth #1: CRM is Where Customer Relationships Live
Voice of Customer VoC illustration with customer feedback collection, surveys and analysis. VoC insights, customer experience and data visualization themes
What’s Next for Voice of the Customer (VoC)?

Latest Reports

report image for $projectTitle
eBook: Using AI to Create Out-of-This-World Customer Connections
report image for $projectTitle
eBook: The Top 4 Ways to Earn Trust & Build Customer Loyalty
report image for $projectTitle
Report: The Digital Divide in Retail Customer Service
report image for $projectTitle
Webinar Replay: Boosting Customer Satisfaction in Contact Centres
 
Next