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Articles - UJET

A red note with handwriting BUILD RAPPORT

New Ways to Help Agents Build Rapport

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Case Study: SPANX Significantly Improves Efficiency With UJET

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Case Study: Herschend Decreases AHT by 12% With UJET

2026 Contact Centre Predictions

Top Contact Centre Predictions for 2026

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Case Study: Wag! Reduced Average Wait Time by 50% With UJET

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UJET Acquires Spiral to Deepen AI Capabilities

Create a “Win–Win” Self-Service Strategy

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Case Study: Zettle by PayPal Reduced Agent Training Time by 50% With UJET

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What Not to Miss at Contact Centre Expo 2025

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What’s Happening With Forecasting Right Now?

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UJET and Laivly Announce a Partnership to Accelerate AI Adoption

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Stay Ahead in QA and Call Recording

Video Image: The Evolution of Voice of the Customer

The Evolution of Voice of the Customer

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How to Nail Your Outbound Strategy

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CX Myth #5: Customers Care About Features

UJET Boosting Customer Satisfaction in Contact Centres webinar ad

Recorded Webinar: Boosting Customer Satisfaction in Contact Centres

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CX Myth #4: The More Customer Data Tools You Integrate, The Better Your Stack

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CX Myth #3: Omnichannel Means Offering More Channels

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ISG’s 2025 Buyers Guide for Contact Centers

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CX Myth #2: Great CX Starts with Automation and AI

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The Secrets to Scheduling Multiskilled Agents

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CX Myth #1: CRM is Where Customer Relationships Live

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What’s Next for Voice of the Customer (VoC)?

Latest Reports

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eBook: Using AI to Create Out-of-This-World Customer Connections

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eBook: The Top 4 Ways to Earn Trust & Build Customer Loyalty

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Report: The Digital Divide in Retail Customer Service

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Webinar Replay: Boosting Customer Satisfaction in Contact Centres

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Editor's Pick

Thumbnail Top Contact Centre Predictions for 2026

Top Contact Centre Predictions for 2026

Thumbnail 5 Ways to Boost Team Performance

5 Ways to Boost Team Performance

Thumbnail Turn a Bad Team Leader Into a Good Team Leader

Turn a Bad Team Leader Into a Good Team Leader

Thumbnail Which Soft Skills Do CX Leaders Really Need?

Which Soft Skills Do CX Leaders Really Need?

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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