Upland Panviva Now Available on Genesys AppFoundry Related Articles Genesys and Salesforce Launch AI-Powered Solution What Is a Knowledge Base? - With a Definition, Uses and Mistakes to Avoid Calabrio ONE is Now Listed on Genesys AppFoundry © garagestock - Shutterstock - 337998557 Filed under - Contact Centre News Upland Software has announced that Panviva, the omnichannel knowledge platform built for highly regulated industries, is now available on the Genesys AppFoundry. The AppFoundry allows Genesys customers from all market segments to discover and rapidly deploy a broad range of solutions that make it easier to interact with consumers, engage employees and optimize their workforce. “We are thrilled to be part of the Genesys AppFoundry ecosystem allowing Genesys Cloud CX customers to leverage Panviva’s powerful knowledge management capabilities,” said Keith Berg, SVP and General Manager of Contact Center Productivity solutions at Upland. “This partnership will simplify and improve our customers’ ability to deliver seamless cross-channel support to meet the increasing consumer expectation that they should be able to easily move between support channels and receive consistent help.” How Customers Benefit The Genesys plus Panviva partnership allows customers to benefit from faster and easier service through embedded knowledge, providing instant visibility of customer interactions. This leads to reduced handling time, increased first call resolution, lower costs, and improved operational efficiencies by sharing knowledge across channels. Additionally, Panviva’s “guide on the side” feature enables quicker training and competency attainment for customer support agents. Panviva’s integration/application is now available with Genesys Cloud CX, an all-in-one, composable CCaaS and employee experience solution. As a modern, API-first experience orchestration platform, Genesys Cloud CX enables organizations to coordinate every interaction and touchpoint through a full suite of omnichannel options, built-in employee experience, turnkey AI and end-to-end journey optimization. As a Premium App on Genesys AppFoundry, Genesys customers have the benefit of having their Panviva subscriptions included on their Genesys invoice thereby simplifying vendor management. Author: Robyn Coppell Published On: 9th Aug 2023 - Last modified: 16th Aug 2023 Read more about - Contact Centre News Recommended Articles Genesys and Salesforce Launch AI-Powered Solution What Is a Knowledge Base? - With a Definition, Uses and Mistakes to Avoid Calabrio ONE is Now Listed on Genesys AppFoundry Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter