Are you a contact centre, conference company, BPO or a carrier? Do you have numbers all around the world that are accessed by your customers every day? Do you know if your numbers are working?
These are all important questions to ask yourself, but that’s all. There are other things that we need to consider.
For example, if a customer cannot access your number, what is it costing your business in terms of costs, reputational damage, missed sales, poor customer experience, and customers switching to another provider?
If you have struggled to answer any of these questions, tools like Spearline can help. They can:
- Monitor your lines from in-country and replicates your customers’ real experience.
- Measure the connection of the call, post-dial delay and audio quality of the call.
- Automatically generate an alert, if your phone lines go down, that is instantly flagged to your network operations team and provide detailed call reports to raise an issue with your carrier
For more information about the Spearline tool, watch the video below: