Video – Do You Know If Your Overseas Numbers Are Working?

holding world in hands


Are you a contact centre, conference company, BPO or a carrier? Do you have numbers all around the world that are accessed by your customers every day? Do you know if your numbers are working?

These are all important questions to ask yourself, but that’s all. There are other things that we need to consider.

For example, if a customer cannot access your number, what is it costing your business in terms of costs, reputational damage, missed sales, poor customer experience, and customers switching to another provider?

If you have struggled to answer any of these questions, tools like Spearline can help. They can:

  • Monitor your lines from in-country and replicates your customers’ real experience.
  • Measure the connection of the call, post-dial delay and audio quality of the call.
  • Automatically generate an alert, if your phone lines go down, that is instantly flagged to your network operations team and provide detailed call reports to raise an issue with your carrier

For more information about the Spearline tool, watch the video below:

Published On: 22nd Sep 2019 - Last modified: 31st Jan 2022
Read more about - Industry Insights, ,

Recommended Articles

Strength In Numbers: Band Together to Excel in Fraud Prevention
A red question mark is in front of many white question marks
Video - Are You Testing Your Numbers?
Planet earth on the background of blurred lights of the city
Never Assume Your Global Contact Numbers Are Always Working
Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies.

Choose the content that you want to receive.